What does your short let management fee cover?

Our Short Let Management Fee covers: Marketing 1. Advising of legal and health & safety requirements regarding the property, The Owner being responsible for all costs involved. 2. Providing Short Let Checklist. 3. Compiling multi-photo property details. 4. Advertising the property on the internet. 5. Handling guest enquiries and receiving bookings. Preparation for Guests 6. […]

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Why are the available dates on my calendar shown in grey and not green?

Unless the availability details are edited in Bookalet, the calendar will appear grey for the available dates until a confirmed booking is received when the booked dates will turn pink. Unless an owner plans to take and manage bookings direct i.e. not through marketing channels such as AirBnB there is no benefit to setting this […]

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What is your HomeAway cancellation policy?

Relaxed – which means guests who cancel at least 14 days before check-in will get back 100% of the amount that they’ve paid. If they cancel between 7 and 14 days before check-in, they’ll get back 50%. Otherwise, they won’t get a refund. We feel 14 days to find another guest is a reasonable time […]

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Can you explain the card processing fee?

The Card Processing Fee of 2.4% + 20p applies to any card payments we process directly on behalf of The Owner. This does not apply to card payments made directly to any booking platform. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]

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Do Booking.com charge the host commission on cancelled bookings?

No – Provided Booking.com are informed they do not charge for guest no-shows, guest cancellations or invalid credit cards and these types of bookings are not included in your invoice and you’re not charged commission. Booking.com only charges commission on confirmed stays and non-refundable bookings – regardless of whether the guest stayed at your property […]

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Will I be charged booking fees?

Yes – The fees charged for bookings vary dependent on the platform used to take the booking: AirBnB The host service fee is generally 3% + VAT per booking automatically charged at the time of booking but may be higher for hosts who have a Super Strict cancellation policy. This fee is calculated from the […]

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How do I claim compensation if a guest damages a property?

It depends on which website the reservation was made: Air B n B Whenever a guest makes a reservation through Air B n B and stays at your property, you are automatically covered by the Air B n B Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions). More […]

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