Relaxed – which means guests who cancel at least 14 days before check-in will get back 100% of the amount that they’ve paid. If they cancel between 7 and 14 days before check-in, they’ll get back 50%. Otherwise, they won’t get a refund. We feel 14 days to find another guest is a reasonable time […]
Category: Short Lets
Any questions related to short/holiday lets
Can you explain the card processing fee?
The Card Processing Fee of 2.4% + 20p applies to any card payments we process directly on behalf of The Owner. This does not apply to card payments made directly to any booking platform. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]
Do Booking.com charge the host commission on cancelled bookings?
No – Provided Booking.com are informed they do not charge for guest no-shows, guest cancellations or invalid credit cards and these types of bookings are not included in your invoice and you’re not charged commission. Booking.com only charges commission on confirmed stays and non-refundable bookings – regardless of whether the guest stayed at your property […]
Do I need a court order to evict a guest who has overstayed in a holiday let?
No – A guest who has been given the right to occupy the premises for a holiday is classed as an ‘excluded occupier’ and does not have rights under the Protection from Eviction Act 1977 nor under the Housing Act 1988 and the landlord may evict the guest without a court order. Further Reading Part 1, Section […]
Is there a maximum number of days guests are allowed to stay before they become tenants?
No but condider the following when allowing long stays in holiday accommodation: Law The laws that apply to the occupancy will be dependent on the status of the occupier – whether they are an excluded occupier (guest) or a tenant. Since a tenancy can be for as little as just one day, the length of […]
Will I be charged booking fees?
Yes – The fees charged for bookings vary dependent on the platform used to take the booking: AirBnB The host service fee is generally 3% + VAT per booking automatically charged at the time of booking but may be higher for hosts who have a Super Strict cancellation policy. This fee is calculated from the […]
How do I claim compensation if a guest damages a property?
It depends on which website the reservation was made: Air B n B Whenever a guest makes a reservation through Air B n B and stays at your property, you are automatically covered by the Air B n B Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions). More […]
