Property Management
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Can you please send me information on the tenant’s contents insurance you offer?
Read more: Can you please send me information on the tenant’s contents insurance you offer?Unfortunately, we do not sell or are able to advise you on insurance products. Still not answered your question? We love questions so fire it at us using the contact details here
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Where can I get instructions for the heating?
Read more: Where can I get instructions for the heating?All available instructions and manuals for all appliances and equipment at the property are provided at the start of the tenancy and are available here in the Jungle Property knowledgebase – simply type the make and/or model into the search box. If any instructions are missing or you need replacement instructions during the tenancy, please download a copy from the Jungle Property Knowledgebase or contact Jungle Property (Full Management properties) or the landlord (Let Only properties) with details of the make and model of the appliance.
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I need something repairing how do I report it?
Read more: I need something repairing how do I report it?Full Management Properties Requests for emergency repairs should be made via telephone using the contact details here Requests for non-emergency repairs should be made: • Online: here • E-mail: glastonbury@jungleproperty.co.uk • Telephone: Using the contact details here Requests for non-emergency repairs that are reported online are likely to be dealt with more quickly than those that are reported by e-mail or by telephone. Let Only Properties Repair requests should be made to the landlord using the contact details on page 2 of in the Prescribed Information Relating to Tenancy Deposits provided at the start of your tenancy. Still not answered…
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What are the bank details for paying my rent?
Read more: What are the bank details for paying my rent?First Rent Payment Please contact us using the contact details here Future Rent Payments Future rent payments are made via Standing Order with the details contained in a partly completed Standing Order Mandate form provided at the Check-in. For Full Management properties, future rent payments are made to Jungle Property. For Let Only properties, future rent payments are made to the landlord and should not be made to Jungle Property. Tenants paying rent for more than one month in advance e.g. 6 months rent in advance will be advised in due course by Jungle Property (Full Management properties) or the…
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Can you tell me about the telephone line at the property?
Read more: Can you tell me about the telephone line at the property?No sorry – The landlord is not responsible for the provision or maintenance of any installation, equipment or service for telephone, broadband or satellite or terrestrial television in the property. Neither the landlord nor his agent have tested any part of any telephone installation or any part of any broadcast receiving installation in the property. To find out the telephone number for any existing telephone line in the property connect a handset to a telephone point and dial the BT line test number 17070. If you are arranging a telephone service in the property, be aware it can take up…
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How do I top up the water pressure in my heating and hot water system?
Read more: How do I top up the water pressure in my heating and hot water system?To check the water pressure see here To repressurise your boiler using a rigid filling loop see here To repressurise your boiler using a flexible filling loop see here Checking and topping up the water pressure in the heating and hot water system is a tenant repairing obligation. Should you require an engineer visit to undertake this task on your behalf, we reserve the right to levy a charge for the visit. For more information please see your Tenant Information Pack. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article…
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The tenancy agreement states smoking is not allowed on any part of the property is this correct?
Read more: The tenancy agreement states smoking is not allowed on any part of the property is this correct?Yes – Under the terms of our tenancy agreements the tenant agrees not to smoke in or on any part of the property or allow any invited guests or visitors to smoke in or on any part of the property. If there is any evidence of smoking or smoke damage in or on any part of the property, the tenant agrees for the whole property (including all its fixtures and fittings and contents (if any), carpets, curtains (including net curtains), blankets, bedding, upholstery) to be cleaned by an accredited professional cleaning company before the end of the tenancy or be…
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The tenancy agreement states no candles are allowed in the property is this correct?
Read more: The tenancy agreement states no candles are allowed in the property is this correct?Yes – Under the terms of our tenancy agreements the tenant agrees not to keep at, or bring to the property, any inflammable or other material or equipment which might reasonably be considered to be a fire hazard, or otherwise dangerous to the property or the health of its occupants or of the neighbours which includes, but is not limited to, Calor gas and paraffin heaters. Not to burn candles, joss sticks, oil lamps, tea lights, hookah pipes or incense in the property. Why candles are not permitted in the property during the tenancy is explained in more detail here
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What should I do with mail I receive for previous occupiers?
Read more: What should I do with mail I receive for previous occupiers?As part of the preparation for letting a property landlords are advised to arrange postal redirection by the Post Office. Under the terms of our Tenancy Agreements, tenants are obliged to arrange within 7 days of the end of the tenancy, postal redirection by the Post Office. Mail addressed to previous occupiers received at the property after the start of your tenancy should be returned to sender – simply mark the mail ‘Return to sender – gone away’ and place it in a post box. Under no circumstances should you open mail addressed to previous occupiers. Still not answered your…
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Can I put pictures on the walls?
Read more: Can I put pictures on the walls?Yes – make it your home – Any pictures must be attached, fixed or hung in accordance with the conditions of your tenancy agreement which typically are: Not to attach adhesives, blu-tac, bolts, fixings, nails or screws to walls or ceilings or woodwork without the prior written consent of the Landlord or his Agent. Such consent will not be unreasonably withheld and to make good at the end of the tenancy, or be liable for the reasonable costs of making good, any unreasonable damage or marks or holes caused by such fixings or their removal. Not to fix or hang,…