It depends on which website the reservation was made:

Air B n B

Whenever a guest makes a reservation through Air B n B and stays at your property, you are automatically covered by the Air B n B Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions).

More information on making a payment request for damage can be found here

HomeAway

If we use HomeAway Payments, we can include a refundable deposit in the quote which we can use to cover the cost of any damage to your property.

You choose the amount that you require for a deposit and we set this in the rates section of your listing.

{Unless we receive a written request from a client, Jungle Property do not take refundable deposits at this time}

Booking.com

We can ask guests for a damage deposit on or before guest arrival. You choose the amount that you require for a deposit and we set this on your property page. On or before guest arrival, we manage the deposit payment.

{Unless we receive a written request from a client, Jungle Property do not take damage deposits at this time}

If any damage is found at the changeover check:

  1. Take photographs of the damage
  2. Notify the guest of the damage and try to negotiate a resolution

If a resolution can’t be found:

Air B n B

We submit a Host Guarantee request via Customer Service here

HomeAway

If a deposit was included in the quote, we can withhold funds from the deposit using the steps found here

Booking.com

Any claim for compensation for damage must be dealt with outside Booking.com.

Still not answered your question? We love questions so fire it at us using the contact details here

Please rate this article so we know how well it answered your question…

How do I claim compensation if a guest damages a property?
Rate this article

Leave a Reply