It depends on which website the reservation was made:

Air B n B

Whenever a guest makes a reservation through Air B n B and stays at your property, you are automatically covered by the Air B n B Host Guarantee. The Host Guarantee covers any damage to a host’s property (home, unit, rooms, possessions).

More information on making a payment request for damage can be found here


If you use HomeAway Payments, you can include a refundable deposit in the quote which you can use to cover the cost of any damage to your property.

You choose the amount that you require for a deposit. You can set this to be any value you want in the rates section of your listing.

{Unless we receive a written request from a client, Jungle Property do not take refundable deposits at this time}

You can ask guests for a damage deposit on arrival. You need to state the amount that you are charging on your property page. Once the guest arrives, you can manage the payment in whatever way is easiest for you, without having to process it through

{Unless we receive a written request from a client, Jungle Property do not take damage deposits at this time}

If any damage is found at the changeover check:

  1. Take photographs of the damage
  2. Notify the guest of the damage and try to negotiate a resolution

If a resolution can’t be found:

Air B n B

To submit a Host Guarantee request, contact Customer Service here


If a deposit was included in the quote, you can withhold funds from the deposit using the steps found here

Any claim for compensation for damage must be dealt with outside

Still not answered your question? We love questions so fire it at us using the contact details here

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