Do you have a deposit dispute procedure/policy?

Tenancy deposits are handled in accordance with the legislation found in the Housing Act 2004 sections 212-215 and Schedule 10, as amended by the Localism Act 2011 and the Deregulation Act 2015. Related legislation is also to be found in a number of Statutory Instruments. The procedure for deposit disputes are defined in the The […]

Read More

Is the additional deposit for my pet refundable?

Yes – provided you have met all the obligations in your Tenancy Agreement, your deposit will be returned to you in full. The terms under which some or all of the deposit may not be returned to you are defined in the DEPOSIT section of your Tenancy Agreement. The DEALING WITH THE DEPOSIT AT THE […]

Read More

My landlord has not protected my deposit what does this mean?

If you are 100% sure your landlord has not protected your deposit read on…. Where a landlord receives a tenancy deposit in connection with a shorthold tenancy, the initial requirements of an authorised deposit scheme must be complied with by the landlord within 30 days of receiving the deposit. This is commonly referred to as […]

Read More

How do I reclaim a deposit through the DPS?

The procedure rules are defined in the Deposit Protection Service – Custodial Terms and Conditions and both landlords and tenants should in the first instance familiarise themselves with the terms therein. For Full Management properties, Jungle Property will process the deposit on behalf of the landlord. For Let Only clients Jungle Property will release the […]

Read More

Can you change my contact details for the return of the deposit?

No – sorry we cannot change any details held by the Deposit Protection Service (DPS). To change any of the contact details held by the DPS please contact the DPS on 0330 303 0030. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]

Read More

What happens at the end of the tenancy, how do I get my deposit back?

1. A detailed Check-Out Report is compiled by an independent inventory clerk highlighting any missing items, damage or cleaning issues. 2. Under our guidance, the landlord will decide if they wish to claim any compensation and if so how much. 3. With the express instruction of the landlord we will initiate the release of your […]

Read More