How do I reclaim a deposit through the DPS?

The procedure rules are defined in the Deposit Protection Service – Custodial Terms and Conditions and both landlords and tenants should in the first instance familiarise themselves with the terms therein. For Full Management properties, Jungle Property will process the deposit on behalf of the landlord. For Let Only clients Jungle Property will release the […]

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Can you change my contact details for the return of the deposit?

No – sorry we cannot change any details held by the Deposit Protection Service (DPS). To change any of the contact details held by the DPS please contact the DPS on 0330 303 0030. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this […]

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What happens at the end of the tenancy, how do I get my deposit back?

1. A detailed Check-Out Report is compiled by an independent inventory clerk highlighting any missing items, damage or cleaning issues. 2. Under our guidance, the landlord will decide if they wish to claim any compensation and if so how much. 3. With the express instruction of the landlord we will initiate the release of your […]

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Why do I need to pay a higher deposit for pets?

The additional deposit required for tenancies with pets is to cover the higher risk of damage by the pets. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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We have not had an email from the deposit scheme, what should we do?

The e-mail from the Deposit Protection Service (DPS) requesting your approval to release the deposit (in part or full) will be sent to the e-mail address for the Lead Tenant as recorded in the Prescribed Information Relating to Tenancy Deposits provided at the start of the initial tenancy. Check the e-mail account for the Lead […]

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What evidence will an adjudicator be looking for during a dispute?

Information about tenancy deposit disputes and the types of evidence an adjudicator will be looking for can be found in the Deposit Protection Service (DPS) guide Tenancy Deposits, Disputes and Damages and DPS A brief overview of deposit protection The evidence we recommend you compile in support of a claim for compensation for cleaning or […]

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