dispute
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What are the timescales for using the DPS Statutory Declaration Process?
Read more: What are the timescales for using the DPS Statutory Declaration Process?Subject to the terms and conditions of the Deposit Protection Service (the DPS), The Statutory Declaration Process can be used is used if at least 14 Calendar Days have passed since the end of the Tenancy (i.e. the contractual end of the Tenancy or where notice has been given and has expired) and: If the other Party has failed to respond to the claiming Party’s written notice in relation to the distribution of the Deposit within 14 Calendar Days. In this case a copy of the written notice sent to the other Party must be attached. If a repayment claim…
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What are the timescales for claiming some or all of the deposit from a tenant?
Read more: What are the timescales for claiming some or all of the deposit from a tenant?There are many different scenarios, all covered by the Deposit Protection Service (the DPS) Terms and Conditions but in the most common scenarios, here are the timescales: When the DPS is notified of a dispute, they will contact both the Landlord and the Tenant, inviting both parties to submit their evidence in relation to the dispute. The Landlord and Tenant must ensure that the DPS are in receipt of their evidence within 14 calendar days of the DPS invitation being issued. If, within 14 calendar days of the invitation being issued by the DPS, the Landlord or Tenant fails to…
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Do you have a deposit dispute procedure/policy?
Read more: Do you have a deposit dispute procedure/policy?Tenancy Deposits are handled in accordance with the legislation found in the Housing Act 2004 sections 212-215 and Schedule 10, as amended by the Localism Act 2011 and the Deregulation Act 2015. Related legislation is also to be found in a number of Statutory Instruments. The procedure for deposit disputes are defined in the The Deposit Protection Service (DPS) Custodial Terms and Conditions. A copy of the latest version of the terms and conditions are available from the DPS website here (link at bottom of page). Further Reading Housing Act 2004 Localism Act 2011 Deregulation Act 2015 Still not answered…
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What information do I need to send with the Statutory Declaration?
Read more: What information do I need to send with the Statutory Declaration?The claiming party should complete the Declaration and send it back to the Deposit Protection Service (DPS), stating the amount and reason/s for which they are claiming: this must be witnessed by a Solicitor, Commissioner for Oaths or Magistrate. The DPS can only accept original documents and will reject photocopied forms. A Declaration will be rejected if an agent/landlord has not set out the basis for the amount being claimed and how it has been calculated. Further Reading The Statutory Declaration process – DPS Still not answered your question? We love questions so fire it at us using the contact details…
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If I use a Let Only service, will you process the deposit at the end of the tenancy?
Read more: If I use a Let Only service, will you process the deposit at the end of the tenancy?If the deposit was registered by Jungle Property with the DPS – Undisputed Claim Yes – free of charge, we will: Request a repayment on behalf of the landlord using information provided by the landlord; Inform the landlord if a repayment request is rejected by the tenant (DISPUTED CLAIM) Landlords can initiate the repayment by sending us an SMS message, e-mail or contacting us via telephone using the contact details here. To avoid a dispute, we strongly recommend landlords agree (ideally in writing) any compensation to be deducted from the deposit with the tenant before initiating the repayment. We will…
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What does the deposit status IN DISPUTE RESOLUTION – AWAITING EVIDENCE mean?
Read more: What does the deposit status IN DISPUTE RESOLUTION – AWAITING EVIDENCE mean?It could mean either the DPS are still awaiting evidence from either party in a deposit dispute OR all evidence has been received and has been sent to the adjudicator for a decision. See also How long does it take to get a response from the DPS regarding a dispute? Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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How long does it take to get a response from the DPS regarding a dispute?
Read more: How long does it take to get a response from the DPS regarding a dispute?The Adjudicator will make a Decision within 28 days of receipt of the Dispute Papers. Further Reading DPS A brief overview of deposit protection Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Where can I find information on the dispute resolution service?
Read more: Where can I find information on the dispute resolution service?Information on the Deposit Protection Service (DPS) Alternative Dispute Resolution (ADR) service can be found here and the DPS Guide to our Alternative Dispute Resolution Process and DPS A brief overview of deposit protection Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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What evidence will an adjudicator be looking for during a dispute?
Read more: What evidence will an adjudicator be looking for during a dispute?Information about Tenancy Deposit disputes and the types of evidence an adjudicator will be looking for can be found in the Deposit Protection Service (DPS) guide Tenancy Deposits, Disputes and Damages and DPS A brief overview of deposit protection The evidence we recommend you compile in support of a claim for compensation for cleaning or damage is as follows: Item missing or damaged beyond repair or unusable due to damage Proof of purchase for item – showing date and cost [receipt, settled invoice] Proof item was supplied for the tenancy and not damaged at the time of supply [Inventory and…