repairs
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How do I add a quote to a job in the repair request system
Read more: How do I add a quote to a job in the repair request systemSee here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question..
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I (landlord) have no idea how to set an appointment for a job in the repairs system?
Read more: I (landlord) have no idea how to set an appointment for a job in the repairs system?For landlord managed repairs, the job of investigating and rectifying a repair request rests with the landlord. Once the landlord has received the instruction, the Next Steps for the landlord to: Set appointment date OR Mark as complete Decline job Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Why should landlords use insured contractors?
Read more: Why should landlords use insured contractors?If damage is caused to your property as a result of a contractor working or work they have carried out, or worse, a person is injured, the contractor and their insurance carrier are the responsible parties. However, if that contractor is not insured, then you (the landlord) become the responsible party. Also, many insurance policies will exclude coverage for damage caused by the knowing use of uninsured contractors. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Is there a clause in the tenancy agreement making the tenant responsible for reporting defects?
Read more: Is there a clause in the tenancy agreement making the tenant responsible for reporting defects?Yes – The tenant agrees to notify the landlord or his agent as immediately as is practicable of any defect, damage or disrepair which develops or occurs at the Property or any communal areas, approach roads or passageways adjacent to or leading to the property and any other facilities provided by the landlord for which the landlord has a statutory repairing obligation or which might be, or might reasonably be expected to become, a hazard or danger to life or limb or to the fabric of the property itself. Still not answered your question? We love questions so fire it…
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Isn’t replacing a boiler in my rental property the same as replacing a boiler in my home? (landlord)
Read more: Isn’t replacing a boiler in my rental property the same as replacing a boiler in my home? (landlord)From an installation perspective – yes. From a landlord and tenant law and contract perspective – no. As the owner of the freehold for your home you have complete freedom over what you do and when you do it if your boiler needs replacing (beyond economical repair). You may choose not to replace the boiler relying instead on a secondary heat source such as a solid fuel burning appliance. You may choose to shop around and obtain estimates and quotations for replacing the boiler or simply delay replacing the boiler until you have decided how to finance the work. Your…
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Why do contractors receive reminder e-mails every day?
Read more: Why do contractors receive reminder e-mails every day?All contractors receive a reminder e-mail at 0800 each day Monday to Friday that provides a list of “tasks to do” to remind the contractor we are waiting for them to complete an action such as enter a job start date or upload an invoice. This is a popular feature of our repair request system that helps expedite the progress of jobs from when they are first raised to closure. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your…
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What is your emergency repairs policy?
Read more: What is your emergency repairs policy?Under the terms of our Full Management client agreements we have authority to spend up to an agreed limit on repairs (typically £150) without the express consent of the landlord. Where an emergency repair is required, we will act as an agent of necessity. Under law of agency an agent of necessity arises where a hazard or danger to life or limb or to the fabric of the property arises and in order to protect life and the property we will act for and on behalf the landlord. Where a landlord has an insurance policy covering emergency repairs we utilise…
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Is the landlord responsible for the repair of my broken bannister?
Read more: Is the landlord responsible for the repair of my broken bannister?Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Landlord prosecuted for ignoring ‘significant issues’ which led to children falling from stairs {Examiner Live} Hannon v Hillingdon Homes Ltd [2012] EWHC 1437 Section 11 Landlord and Tenant Act 1985 Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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What is an emergency?
Read more: What is an emergency?As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an emergency. Anything which simply affects your enjoyment of the property is not an emergency. Contact details for emergencies are provided in the Tenant Information Pack. The tenant is liable for all charges that result from an ‘out of office’ call-out that was not a genuine emergency and could have reasonably been delayed until the next working day. Details of where to isolate the…
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Can a tenant arrange repairs direct with a contractor?
Read more: Can a tenant arrange repairs direct with a contractor?No 1. Contractors are employed by the landlord, or his agent, and instructed to carry out specified jobs only. Contractors are not employed by and should not take instructions from tenants. The exception being if the tenant is employing and paying the contractor for some private work. 2. The landlord may not have a statutory or contractual obligation to undertake the work requested and may be unwilling to undertake this work. 3. The work may involve preparatory work e.g. Risk assessment 4. The contractor may not be the preferred contractor for this particular work. 5. The work requested may be…