Jungle Property
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When will my deposit be returned?
Read more: When will my deposit be returned?The best case scenario is that the Tenancy Deposit funds will be available in your bank account within 5 calendar days. The actual time taken is dependent on the following factors: Time taken for the landlord/agent to initiate the release of the deposit (or respond to the tenant’s repayment request) Time taken for landlord/agent and tenant to agree any compensation (which could involve arranging cleaning, repairs or decoration or quotations for any of these) Time taken for the tenant to respond to the landlord’s repayment request For undisputed returns, it is widely accepted (though not law) that the Tenancy Deposit…
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How do I provide my proof of identity?
Read more: How do I provide my proof of identity?If identity is not proven by acceptable Right to Rent documents, proof of personal identity can be a drivers licence, passport or photo ID. If you attached scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……., the original documents should be presented in our office during office hours or at the Check-In If you did not attach scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……, scan/photograph and e-mail images or copy and post copies of the documents to our office and present the original…
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How do I provide my proof of right to rent documents?
Read more: How do I provide my proof of right to rent documents?Acceptable document(s) must be presented for checking and copying before a tenancy is granted. If documents are not checked and copied, we are unable to grant a tenancy. If you attached scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……., the original documents should be presented in our office during office hours or at the Check-In If you did not attach scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……, scan/photograph and e-mail images or copy and post copies of the documents to our office…
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Is it the outgoing tenants responsibility to decorate to the level when they moved in?
Read more: Is it the outgoing tenants responsibility to decorate to the level when they moved in?It is the tenants responsibility to deliver up the property to the landlord at the end of the tenancy in the same good and clean state of repair condition and decoration as they were in at the commencement of the tenancy, fair wear and tear and damage by accidental fire excepted. Fair wear and tear is discussed in this blog post here
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Can I complete a paper copy of the Reservation Agreement?
Read more: Can I complete a paper copy of the Reservation Agreement?Yes simply print the Reservation Agreement from the Jungle Property website here, complete the agreement and return it to our office together with any associated documentation.
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I have lost my Repayment ID what do I do?
Read more: I have lost my Repayment ID what do I do?If you have lost your Repayment ID, the lead tenant can request a reminder via SMS – using the registered mobile phone number just text REPAY followed by your deposit ID and the deposit amount to 07537 404 808. If the Deposit Protection Service (DPS) cannot send your Repayment ID reminder to your mobile, they will endeavour to send it to your registered e-mail address. Alternatively you can request a new Repayment ID by completing this form here If all else fails please contact the DPS on 0330 303 0030 Still not answered your question? We love questions so fire…
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Do I need to get the property professionally cleaned at the end of my tenancy?
Read more: Do I need to get the property professionally cleaned at the end of my tenancy?Tenants are expected to return the property in as good and clean a condition as it was when they received it, fair wear and tear excepted. If evidence (receipts or settled invoices) was provided by the landlord or agent showing the property was professionally cleaned immediately prior to the start of the tenancy, it is reasonable you should provide similar evidence at the end of the tenancy. Standards of cleaning can vary, even amongst professional cleaners, so for the avoidance of doubt, where possible use the same company to clean the property at the end of the tenancy that cleaned…
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Can I pay 3 or 6 months rent in advance?
Read more: Can I pay 3 or 6 months rent in advance?Yes – you can pay rent in advance for the entire fixed term if you wish though we would not normally expect a tenant to pay more than one months’ rent in advance unless a risk was identified in the tenant reference e.g. failed affordability assessment, applicant not lived in the UK for 12 months.
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How do landlords choose a tenant from many applicants?
Read more: How do landlords choose a tenant from many applicants?Where a landlord receives more than one offer to rent a property in quick succession, a decision will need to be made on which offer to accept and take forward to the next stage. The decision to accept an offer and invite a person to apply for a tenancy is largely the landlords and only in exceptional circumstances would Jungle Property proceed without receiving the landlords consent to do so e.g. Unable to contact the landlord. In considering an offer, the following factors are considered: • Rent offered – the higher the rent offered the more appealing to the landlord…
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My card payment has been declined what does this mean?
Read more: My card payment has been declined what does this mean?If your card payment is declined, typically with the decline code 2000 (do not honor), it indicates that your bank is unwilling to accept the transaction. The reasons vary; you will need to contact your bank for more details. Only your bank can confirm the specific reason. Here are a few of the most common ones: 1. Incorrect credit card number or expiration date 2. Insufficient funds 3. Some banks will reject charges based on location 4. Some banks will reject charges based on their own fraud rules Still not answered your question? We love questions so fire it at…