Jungle Property
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How do I bleed the air from my heating system radiators?
Read more: How do I bleed the air from my heating system radiators?See video here Bleeding air from the heating system radiators is a tenant repairing obligation. Should you require an engineer visit to undertake this task on your behalf, we reserve the right to levy a charge for the visit. For more information please see your Tenant Information Pack
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How do I reset the trip switches in my consumer unit?
Read more: How do I reset the trip switches in my consumer unit?See video here Resetting the trip switches in your consumer unit is a tenant repairing obligation. For more information please see your Tenant Information Pack
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Where can I find my landlords contact details?
Read more: Where can I find my landlords contact details?The contact details for the landlord are on page 2 of the Prescribed Information Relating to Tenancy Deposits attached to the tenancy agreement. Alternatively contact Jungle Property – details here
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I have a problem with my telephone line can you help?
Read more: I have a problem with my telephone line can you help?No sorry – The landlord is not responsible for the provision or maintenance of any installation, equipment or service for telephone, broadband or satellite or terrestrial television in the property. Neither the landlord nor his agent have tested any part of any telephone installation or any part of any broadcast receiving installation in the property. For problems with your telephone line we recommend you contact your telephone service provider.
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Where can I find my tenants contact details?
Read more: Where can I find my tenants contact details?The contact details for tenants are on pages 3 & 4 of the Prescribed Information Relating to Tenancy Deposits attached to the tenancy agreement. Alternatively contact Jungle Property – details here
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How hard is it to get a HMO licence?
Read more: How hard is it to get a HMO licence?Details about applying for a HMO licence in Somerset can be found on the Somerset Council website here The application process from receipt of payment to issuing of the licence takes approximately 1 month (October 2016). Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can you please send me information on the tenant’s contents insurance you offer?
Read more: Can you please send me information on the tenant’s contents insurance you offer?Unfortunately, we do not sell or are able to advise you on insurance products. Still not answered your question? We love questions so fire it at us using the contact details here
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Do I need to be on the tenancy agreement if I am not paying the rent?
Read more: Do I need to be on the tenancy agreement if I am not paying the rent?Yes – All persons over 18 who will be using the property as their sole or principal home must sign the Reservation Agreement must be referenced and must sign a tenancy agreement.
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Where can I get instructions for the heating?
Read more: Where can I get instructions for the heating?All available instructions and manuals for all appliances and equipment at the property are provided at the start of the tenancy and are available here in the Jungle Property knowledgebase – simply type the make and/or model into the search box. If any instructions are missing or you need replacement instructions during the tenancy, please download a copy from the Jungle Property Knowledgebase or contact Jungle Property (Full Management properties) or the landlord (Let Only properties) with details of the make and model of the appliance.
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I need something repairing how do I report it?
Read more: I need something repairing how do I report it?Full Management Properties Requests for emergency repairs should be made via telephone using the contact details here Requests for non-emergency repairs should be made: • Online: here • E-mail: glastonbury@jungleproperty.co.uk • Telephone: Using the contact details here Requests for non-emergency repairs that are reported online are likely to be dealt with more quickly than those that are reported by e-mail or by telephone. Let Only Properties Repair requests should be made to the landlord using the contact details on page 2 of in the Prescribed Information Relating to Tenancy Deposits provided at the start of your tenancy. Still not answered…