Property Management
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I have problems with the quality of the water in my property who should I contact?
Read more: I have problems with the quality of the water in my property who should I contact?If you experience loss of supply, low pressure, water quality problems or want to report a leak call your water authority 24-hour helpline who have responsibility for all external mains up to and including your external stopcock: • Bristol Water PLC: 0117 966 5881 • South West Water Ltd: 0800 169 1144 • Wessex Water Services Ltd: 0845 600 4600 We recommend you record numbers you may need urgently somewhere convenient such as in your mobile phone. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how…
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Who is liable for Council Tax when the property is unoccupied?
Read more: Who is liable for Council Tax when the property is unoccupied?The person who is liable for council tax is defined in the hierarchy of liability contained in section 6 Local Government Finance Act 1992. Where the property is unoccupied, the hierarchy provides that the “owner” is liable. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do all tenants need to have a water meter fitted?
Read more: Do all tenants need to have a water meter fitted?No – tenants have a right to have a meter installed free of charge, unless it’s not practical or is unreasonably expensive to do this however they are not obliged to have a water meter fitted. An exception to this would be if the tenant moved into a property that already had a meter installed. Another exception might be if the property has been identified by the water authority as a possible high consumer of water, the water authority may insist a water meter is installed when the name on the account is changed e.g. when a tenant moves into the…
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How quick should I expect a repair to be completed?
Read more: How quick should I expect a repair to be completed?We aim to satisfy all repair requests as quickly as is possible. Under normal circumstances the following repairs completion performance standards will be achieved: Priority One – Emergency Repairs: repairs required in order to avoid anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself – within 24 hours of report of defect. In circumstances where this is not practicable, we will make best temporary arrangements. Priority Two – Urgent Repairs: repairs to defects which affect your enjoyment of the property – within…
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Do I have to have a smart meter?
Read more: Do I have to have a smart meter?No – while government and Ofgem believe that all consumers will benefit from having smart meters, they aren’t compulsory and you can choose not to have one. Choosing not to have a smart meter installed may mean you don’t have access to all the available tariffs on the market, some of which could be cheaper. If you do not want to have a smart meter installed now, you will still be able to have one installed (free of charge) at a later date. Further Reading Ofgem Smart meters: Your rights Still not answered your question? We love questions so fire…
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Who should I contact in an emergency?
Read more: Who should I contact in an emergency?Electricity – If you experience any problems with the supply of electricity to your property call the local electricity Distribution Network Operator (DNO). Your DNO can be found here Gas – If you smell gas or are worried about gas safety call 0800 111 999 at any time, day or night. If you experience any problems with the supply of gas to your property call the local gas Distribution Network Operator (DNO). Your DNO can be found here Sewerage – If you experience a blocked lateral drain or sewer or sewerage flooding call Wessex Water on 0845 600 4 600…
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I can smell gas who should I contact?
Read more: I can smell gas who should I contact?If you smell gas or are worried about gas safety call 0800 111 999 at any time, day or night. If you experience any problems with the supply of gas to your property call the local gas Distribution Network Operator (DNO). Your DNO can be found here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do landlords normally increase rent annually?
Read more: Do landlords normally increase rent annually?Information about increasing rents can be found in this blog article How to increase the rent for an assured shorthold tenancy A word of caution about increasing rents… …It is reasonable that rent levels can change in line with market values. However, rent increases need to be treated with caution. Rent increases are never welcomed by tenants so inevitably have a negative effect on the landlord–tenant relationship. If a tenant feels they are no longer getting good value for money, even a small rent increase can be a trigger for the tenant to move. This is especially true if the…
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Does your let only service cover changes to the inventory after the start of the tenancy?
Read more: Does your let only service cover changes to the inventory after the start of the tenancy?No – sorry changes to the inventory after the start of the tenancy are not covered by our Let Only services. We are happy to facilitate changes to the Inventory and Schedule of Condition at our hourly rate as published on our website or as part of our Full Management Gold and Platinum services. See also Can I (Landlord) change the Inventory and Schedule of Condition Report after the start of the tenancy? Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it…
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Can I (Landlord) change the Inventory and Schedule of Condition Report after the start of the tenancy?
Read more: Can I (Landlord) change the Inventory and Schedule of Condition Report after the start of the tenancy?Neither party (Landlord or Tenant) can unilaterally make changes to the Inventory and Schedule of Condition Report after the start of the tenancy. If you (Landlord) wish to make changes to the report after the start of the tenancy you must first obtain the agreement of the Tenant. Having obtained the agreement of the Tenant, make the agreed changes to all signed copies of the report and ensure each party initials alongside each change (on all copies). Alternatively, having obtained the agreement of the Tenant, create an addendum to the report signed by all parties and attach a copy to…