Residential Letting & Property Management
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Can a tenant cancel a notice to quit?
Read more: Can a tenant cancel a notice to quit?No – Section 5A of the Protection from Eviction Act 1977 states ‘A notice by a tenant to quit premises let under an assured tenancy may be withdrawn before the date on which it takes effect by the tenant and landlord agreeing in writing to the withdrawal.‘ So without an agreement in writing, a tenant cannot simply cancel a valid notice so that the tenancy continues beyond its end date.
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Do you take commission on contractors’ invoices?
Read more: Do you take commission on contractors’ invoices?No – as an agent we act for the benefit of landlords (the principal) on all matters within the scope of our relationship; we owe the duties of good faith, loyalty, due care, and disclosure referred to as a fiduciary duty. The most common breach of this duty amongst agents is making undisclosed income from their position – hidden commissions or mark-ups from contractors without the landlord’s fully informed consent. Under Section 83 of the Consumer Rights Act 2015 (Part 3, Chapter 3), letting agents are legally required to publicise a comprehensive list of all their fees on their website,…
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Is it lawful to ask prospective tenant questions before allowing them to view a property?
Read more: Is it lawful to ask prospective tenant questions before allowing them to view a property?Yes – it is lawful to ask basic pre-qualifying questions before a viewing, provided the questions are non-discriminatory and applied equally to every applicant. Agents cannot ask questions about: Landlords or their agents cannot ask about a prospective tenant’s personal future plans, as doing so can lead to unlawful discrimination. We hate forms too! and collect the least amount of data required to ensure the property meets the needs of the prospective tenant, the tenant meets the landlord’s requirements and the tenancy complies with the rule of law e.g. space standards. Finally, carrying out these simple checks beforehand ensures we…
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Do tenants need consent if a pet is visiting their property?
Read more: Do tenants need consent if a pet is visiting their property?Whether a tenant needs consent for a visiting pet depends almost entirely on the exact wording of the lease and how long the “visit” lasts. If the lease uses the words ‘not to keep pets…‘ the contract only prohibits keeping a pet, this generally means the animal cannot live at the property full-time. A short afternoon visit from a friend’s dog usually won’t breach this clause. If the leases uses the words ‘not to bring or allow animals on the property…‘ the contract forbids bringing or allowing any animal into the premises at any time, then technically, even a brief…
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How much notice do you need to give to end my tenancy?
Read more: How much notice do you need to give to end my tenancy?For tenancies granted (started) on or after 1st May 2026 The Renters’ Rights Act 2025 inserted into Section 5(1ZA) of the Housing Act 1988 the following wording which states that a tenant’s notice to quit an assured periodic tenancy is valid if it is given: “(i) not less than any length of time before the date on which the notice is to take effect, not exceeding two months, that the landlord has agreed to in writing, or (ii) in the absence of agreement under sub-paragraph (i), not less than two months before the date on which the notice is to…
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If I have some questions or issues with my tenant referencing who should I contact?
Read more: If I have some questions or issues with my tenant referencing who should I contact?Jungle Property are not involved with collating or validating tenant reference evidence – please contact the referencing agent. Contact details are provided to all applicants via e-mail just before the tenant referencing is initiated. If you need the referencing agent contact details please contact us here Still not answered your question? We love questions so fire it at us using the contact details here
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Where can I find the financial statements in Dropbox?
Read more: Where can I find the financial statements in Dropbox?Monthly financial statements are kept in the current tenancy folder for your property e.g. Dropbox\Acacia Drive (23)\Tenancy October 2023 . The monthly statements are deleted at the end of each tax year and replaced by an annual financial statement covering the whole of the tax year just ended. Annual financial statements for previous tenancies are stored in the then current tenancy folder e.g. Dropbox\Acacia Drive (23)\Tenancy October 2015. If you need a financial statement(s) for any other specific periods, please let us know and we will gladly provide. Still not answered your question? We love questions so fire it at…
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Do you show the tenant how to use the oven?
Read more: Do you show the tenant how to use the oven?No – To help ensure the safe operation and maintenance of appliances that have been left at the property, the manufacturer’s instructions are provided at the start of the tenancy as part of the Check-In. Instructions for all appliances are available online in the Jungle Property Knowledgebase. Still not answered your question? We love questions so fire it at us using the contact details here
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Is the landlord liable for noise caused by their tenants?
Read more: Is the landlord liable for noise caused by their tenants?No – A landlord is NOT liable for tenant noise if: Simply letting a property does not impose liability and a landlord is not responsible for tenant behaviour just because they have the power to evict Still not answered your question? We love questions so fire it at us using the contact details here
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Can I use a ‘cash for keys’ arrangement to get the tenant to leave early?
Read more: Can I use a ‘cash for keys’ arrangement to get the tenant to leave early?Yes but beware of the pitfalls: 1. You might be paying unnecessarily Because you already have the right to serve a notice, you could end up paying thousands just to save a couple of months. 2. Uncertainty the tenant will leave Even if the tenant agrees they might delay leaving 3. Notice restrictions still matter If your paperwork isn’t valid, the tenant has leverage.For example: In that case, they may demand more money to leave. 4. No guarantee without a proper deed of surrender If you don’t formalise it correctly: 5. Risk of “gaming the system” Some tenants: This is…