Residential Letting & Property Management
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Do you take commission on contractors’ invoices?
Read more: Do you take commission on contractors’ invoices?No – as an agent we act for the benefit of landlords (the principal) on all matters within the scope of our relationship; we owe the duties of good faith, loyalty, due care, and disclosure referred to as a fiduciary duty. The most common breach of this duty amongst agents is making undisclosed income from their position – hidden commissions or mark-ups from contractors without the landlord’s fully informed consent. Under Section 83 of the Consumer Rights Act 2015 (Part 3, Chapter 3), letting agents are legally required to publicise a comprehensive list of all their fees on their website,…
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Is it lawful to ask prospective tenant questions before allowing them to view a property?
Read more: Is it lawful to ask prospective tenant questions before allowing them to view a property?Yes – it is lawful to ask basic pre-qualifying questions before a viewing, provided the questions are non-discriminatory and applied equally to every applicant. Agents cannot ask questions about: We hate forms too! and collect the least amount of data required to ensure the property meets the needs of the prospective tenant, the tenant meets the landlord’s requirements and the tenancy complies with the rule of law e.g. space standards. Finally, carrying out these simple checks beforehand ensures we do not waste your time viewing a property that is not suitable đ Still not answered your question? We love questions…
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Do tenants need consent if a pet is visiting their property?
Read more: Do tenants need consent if a pet is visiting their property?Whether a tenant needs consent for a visiting pet depends almost entirely on the exact wording of the lease and how long the “visit” lasts. If the lease uses the words ‘not to keep pets…‘ the contract only prohibits keeping a pet, this generally means the animal cannot live at the property full-time. A short afternoon visit from a friendâs dog usually won’t breach this clause. If the leases uses the words ‘not to bring or allow animals on the property…‘ the contract forbids bringing or allowing any animal into the premises at any time, then technically, even a brief…
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How much notice do you need to give to end my tenancy?
Read more: How much notice do you need to give to end my tenancy?Under Section 20 of the Rentersâ Rights Act 2025 (effective 1st May 2026), notices to quit by tenants cannot be less than two months before the date on which the notice is to take effect unless the landlord has agreed in writing to a length of time not exceeding two months. âIn writingâ includes letter, e-mail, or text message but most commonly the tenancy agreement will define the notice period so check your tenancy agreement for certainty. If your tenancy agreement states that you must give a notice period longer than two months (for example, three months), this cannot be…
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If I have some questions or issues with my tenant referencing who should I contact?
Read more: If I have some questions or issues with my tenant referencing who should I contact?Jungle Property are not involved with collating or validating tenant reference evidence – please contact the referencing agent. Contact details are provided to all applicants via e-mail just before the tenant referencing is initiated. If you need the referencing agent contact details please contact us here Still not answered your question? We love questions so fire it at us using the contact details here
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Where can I find the financial statements in Dropbox?
Read more: Where can I find the financial statements in Dropbox?Monthly financial statements are kept in the current tenancy folder for your property e.g. Dropbox\Acacia Drive (23)\Tenancy October 2023 . The monthly statements are deleted at the end of each tax year and replaced by an annual financial statement covering the whole of the tax year just ended. Annual financial statements for previous tenancies are stored in the then current tenancy folder e.g. Dropbox\Acacia Drive (23)\Tenancy October 2015. If you need a financial statement(s) for any other specific periods, please let us know and we will gladly provide. Still not answered your question? We love questions so fire it at…
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Do you show the tenant how to use the oven?
Read more: Do you show the tenant how to use the oven?No – To help ensure the safe operation and maintenance of appliances that have been left at the property, the manufacturerâs instructions are provided at the start of the tenancy as part of the Check-In. Instructions for all appliances are available online in the Jungle Property Knowledgebase. Still not answered your question? We love questions so fire it at us using the contact details here
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Is the landlord liable for noise caused by their tenants?
Read more: Is the landlord liable for noise caused by their tenants?No – A landlord is NOT liable for tenant noise if: Simply letting a property does not impose liability and a landlord is not responsible for tenant behaviour just because they have the power to evict Still not answered your question? We love questions so fire it at us using the contact details here
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Can I use a ‘cash for keys’ arrangement to get the tenant to leave early?
Read more: Can I use a ‘cash for keys’ arrangement to get the tenant to leave early?Yes but beware of the pitfalls: 1. You might be paying unnecessarily Because you already have the right to serve a notice, you could end up paying thousands just to save a couple of months. 2. Uncertainty the tenant will leave Even if the tenant agrees they might delay leaving 3. Notice restrictions still matter If your paperwork isnât valid, the tenant has leverage.For example: In that case, they may demand more money to leave. 4. No guarantee without a proper deed of surrender If you donât formalise it correctly: 5. Risk of âgaming the systemâ Some tenants: This is…
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Do I need to comply with observations made by the engineer during the oil firing servicing if the oil installation was installed before 2010?
Read more: Do I need to comply with observations made by the engineer during the oil firing servicing if the oil installation was installed before 2010?If it was: Then it is generally considered âexisting compliantâ and does NOT need to be upgraded to meet current Building Regulations. However (even for old systems) you must comply with current regulations (especially Approved Document J and Approved Document L) if you: Even if itâs old, action may still be required if: Itâs Unsafe Environmental Risk Property Sale / Insurance Still not answered your question? We love questions so fire it at us using the contact details here