Residential Letting & Property Management
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Is it the outgoing tenants responsibility to decorate to the level when they moved in?
Read more: Is it the outgoing tenants responsibility to decorate to the level when they moved in?It is the tenants responsibility to deliver up the property to the landlord at the end of the tenancy in the same good and clean state of repair condition and decoration as they were in at the commencement of the tenancy, fair wear and tear and damage by accidental fire excepted. Fair wear and tear is discussed in this blog post here
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Can I complete a paper copy of the Reservation Agreement?
Read more: Can I complete a paper copy of the Reservation Agreement?Yes simply print the Reservation Agreement from the Jungle Property website here, complete the agreement and return it to our office together with any associated documentation.
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I have lost my Repayment ID what do I do?
Read more: I have lost my Repayment ID what do I do?If you have lost your Repayment ID, the lead tenant can request a reminder via SMS – using the registered mobile phone number just text REPAY followed by your deposit ID and the deposit amount to 07537 404 808. If the Deposit Protection Service (DPS) cannot send your Repayment ID reminder to your mobile, they will endeavour to send it to your registered e-mail address. Alternatively you can request a new Repayment ID by completing this form here If all else fails please contact the DPS on 0330 303 0030 Still not answered your question? We love questions so fire…
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Do I need to get the property professionally cleaned at the end of my tenancy?
Read more: Do I need to get the property professionally cleaned at the end of my tenancy?Tenants are expected to return the property in as good and clean a condition as it was when they received it, fair wear and tear excepted. If evidence (receipts or settled invoices) was provided by the landlord or agent showing the property was professionally cleaned immediately prior to the start of the tenancy, it is reasonable you should provide similar evidence at the end of the tenancy. Standards of cleaning can vary, even amongst professional cleaners, so for the avoidance of doubt, where possible use the same company to clean the property at the end of the tenancy that cleaned…
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Can I pay 3 or 6 months rent in advance?
Read more: Can I pay 3 or 6 months rent in advance?No – Effective 1st May 2026, under the Renters’ Rights Act the maximum rent a landlord or agent can legally require in advance is capped at one month’s rent. Still not answered your question? We love questions so fire it at us using the contact details here
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How do landlords choose a tenant from many applicants?
Read more: How do landlords choose a tenant from many applicants?Where a landlord receives more than one offer to rent a property in quick succession, a decision will need to be made on which offer to accept and take forward to the next stage. The decision to accept an offer and invite a person to apply for a tenancy is largely the landlords and only in exceptional circumstances would Jungle Property proceed without receiving the landlords consent to do so e.g. Unable to contact the landlord. In considering an offer, the following factors are considered: • Rent offered – the higher the rent offered the more appealing to the landlord…
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My card payment has been declined what does this mean?
Read more: My card payment has been declined what does this mean?If your card payment is declined, typically with the decline code 2000 (do not honor), it indicates that your bank is unwilling to accept the transaction. The reasons vary; you will need to contact your bank for more details. Only your bank can confirm the specific reason. Here are a few of the most common ones: 1. Incorrect credit card number or expiration date 2. Insufficient funds 3. Some banks will reject charges based on location 4. Some banks will reject charges based on their own fraud rules Still not answered your question? We love questions so fire it at…
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I am unable to upload proof of address, identity or immigration status what now?
Read more: I am unable to upload proof of address, identity or immigration status what now?If you don’t have scanned images of your proof of address, identity or immigration status or you are having problems uploading the scanned images you have two choices: 1. Photocopy original documents and post the copies to the Jungle Property office AND bring originals to the Check-In 2. Bring original documents to the Jungle Property office for checking and copying Further Reading How do I provide my proof of right to rent documents? {Jungle Property Knowledgebase article} Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so…
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Can I pay the holding deposit by credit card?
Read more: Can I pay the holding deposit by credit card?No – The Holding Deposit must be paid via bank transfer – please contact us for bank details – contact details here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can I change the day and time of the periodic visit?
Read more: Can I change the day and time of the periodic visit?Yes – If you were notified of the periodic visit via letter or e-mail direct from Jungle Property you can request a new appointment by letter, e-mail, or using our online appointment request facility here or contact our office via telephone here If you were notified of the periodic visit via e-mail from our online repair request system you can decline the appointment and arrange a new appointment via the online repair request system or alternatively send a message to the person conducting the visit via the online repair request system. Still not answered your question? We love questions so…