Residential Letting & Property Management

  • How do I protect a deposit with mydeposits?

    This article explains how landlords can protect a Tenancy Deposit with the mydeposits custodial scheme – free to join and no fee for using the scheme. ***This article does NOT refer to the mydeposits insurance based scheme which we do not currently use*** Login to your mydeposits account here Click on ‘Protect a new deposit ->’. Enter details (use the information provided by us to help). ‘lead tenant’ is known as Nominated Tenant in the tenancy agreement (typically in Section 1.15). When all details are entered, review the details and click on ‘Add to basket’ at the bottom of the…

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  • How do I get the transunion number?

    There are many different ways of finding your TransUnion credit score for free and details can be found via the lnk below. Further Reading Moneysavingexpert – How to check your full credit report for FREE – TransUnion Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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  • My tenant has asked if they can put up hooks on the walls should I allow this?

    The decision to give the tenant consent rests with the landlord. The decision to give consent for what is a reasonable request should be on the basis that the tenant agrees to only use a reasonable number of commercially made picture hooks appropriate for the purpose and to make good at the end of the tenancy or be liable for the reasonable costs of making good, any unreasonable damage or marks or holes caused by such fixings or their removal. Still not answered your question? We love questions so fire it at us using the contact details here Please rate…

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  • What is an assistance dog?

    Landlords sometimes choose to not allow a tenant to keep a living creature at the property during the tenancy. An exception to this is where a the tenant has an assistance dog (known as a service dog in the United States). An assistance dog is a dog trained to aid or assist an individual with a disability. Many are trained by an assistance dog organisation, or by their handler, often with the help of a professional trainer. For a dog to be considered an assistance dog, they must meet the following criteria: The dog’s partner must be registered disabled. The dog…

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  • Do I need any sort of certification for a wood burner?

    No – however we recommend for any appliances that are powered using a type of solid fuel (coal, wood, etc.) you: 1. Make available instructions on using the stove to include: Manufacturer’s instructions on how to operate the stove Instructions on how to light the fire Only use a fuel type that matches the manufacturer’s instructions Do not burn treated waste wood Only burn wood that is quality assured by the Woodsure (woodsure.co.uk) scheme or logs that carry the ‘Ready to Burn’ mark (www.readytoburn.org) Not to use flammable liquids such as petrol or paraffin to light the fire Not to…

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  • The viewing application form keeps crashing what should I do?

    Try completing the form on a different device, using a different browser and a different internet connection. If having done that the problem persists, please provide us with details of any error messages you are receiving or on what field the form keeps crashing and we will gladly investigate. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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  • What do you have in place should the tenants refuse to leave?

    If having been served a valid notice requiring possession of the property (e.g. Section 8, Section 21), the tenant does not leave, you will will need to obtain a court order as only a court can order possession. We can serve required notices on behalf of clients and assist with court claim forms but we are not regulated to give legal advice. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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  • What do you have in place should the tenants damage the property?

    We have defined (documented) processes in place to manage all aspects of the tenancy and property. The key components for managing damage are: Satisfactory inspection of tenant’s current home (catchment area home owners and tenants only) before the granting of a tenancy Comprehensive tenant referencing through professional referencing service (incl. pet referencing) Detailed tenancy agreement defining the tenant’s liability for damage Detailed (independently compiled) Inventory and Schedule of Condition Report (written and photographic) signed by the tenant at the start of the tenancy Periodic inspections every 3 months Pre Check-Out inspection before the tenancy ends Independent assessment of the property…

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  • What is causing damp in my house?

    Damp in your house will be caused by one or more of the following: Condensation This is the most common, and probably the most complicated, cause of dampness. Condensation occurs when relatively warm moisture-laden air comes in contact with relatively cold surfaces and the water vapour condenses on the surface. It occurs most often in winter when houses are least ventilated and when uninsulated external walls, windows, and so on, are at their coldest. Different parts of a building are affected by very different micro-climates. For example, north facing elevations can be subject to prolonged damp, as they do not…

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  • Can a landlord prevent a tenant having a water meter fitted?

    If the tenancy is a fixed term tenancy for a term of six months or more – No Under Section 11 of the Water Industry Act 1999 (adding Section 209A to the Water Industry Act 1991) a landlord cannot prevent the installation or connection of a meter for use in determining the charges which may be fixed in relation to water supplied to the premises comprised in the tenancy and cannot require any consent to be obtained in relation to such installation or connection. Under Regulations made by the Secretary of State for the Environment, there are circumstances where a…

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