Residential Letting & Property Management
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Will I get a copy of the check-out report?
Read more: Will I get a copy of the check-out report?The Check-Out Report is the property of the landlord, and you will only receive a copy if you request it. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Is the additional deposit for my pet refundable?
Read more: Is the additional deposit for my pet refundable?If you paid an additional deposit for the pet yes – provided you have met all the obligations in your Tenancy Agreement, your Tenancy Deposit will be returned to you in full. The terms under which some or all of the Tenancy Deposit may not be returned to you are defined in the TENANCY DEPOSIT section of your Tenancy Agreement. The DEALING WITH THE TENANCY DEPOSIT AT THE END OF THE TENANCY section of your Tenancy Agreement details how your Tenancy Deposit is handled at the end of your tenancy. A landlord or agent declaring that a Tenancy Deposit (or…
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Is the landlord responsible for the repair of my broken bannister?
Read more: Is the landlord responsible for the repair of my broken bannister?Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Landlord prosecuted for ignoring ‘significant issues’ which led to children falling from stairs {Examiner Live} Hannon v Hillingdon Homes Ltd [2012] EWHC 1437 Section 11 Landlord and Tenant Act 1985 Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do I need to provide proof of immigration status, identity and address to reserve a property?
Read more: Do I need to provide proof of immigration status, identity and address to reserve a property?No – there is a facility to upload copies of documents within the online Reservation Agreement but providing these documents is not a requirement to reserve a property. Further Reading When does proof of immigration status (right to rent) need to be provided? (Knowledgebase article) Can I reserve a property and provide my proofs at a later date? (Knowledgebase article) Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do I need to provide blinds and curtains in my property?
Read more: Do I need to provide blinds and curtains in my property?No – however as a minimum we recommend you provide curtain poles or curtain rails for all windows in the property. When considering blinds and curtains consider the following: The addition of blinds and/or curtains will improve the presentation of the property The addition of blinds and/or curtains will make the property more appealing to a tenant as blinds and curtains can be expensive and having to fit blinds or curtain poles and have curtains made is not something a tenant will relish Allowing the tenants to put up their own blinds and/or poles may not be a good idea…
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Where does the Check-In take place?
Read more: Where does the Check-In take place?At the property. Further Reading What is a Check-In? {Knowledgebase article} When is the Check-In? {Knowledgebase article} Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Why will you not accept a BTInternet e-mail address for my employer reference?
Read more: Why will you not accept a BTInternet e-mail address for my employer reference?We do not accept e-mail addresses for employers from free e-mail providers such as Gmail, Yahoo, Outlook or BTinternet as they are so easy to set up they could be used by applicants to falsify references. The employer’s e-mail address should be a company e-mail address. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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What proof of savings does an applicant need to provide?
Read more: What proof of savings does an applicant need to provide?If an applicant wishes to provide details of their savings as proof of affordability, they must provide financial statements for a savings account covering the last 6 months that show no money has been withdrawn from that account in that period – providing bank statements for a current account, statements covering less than 6 months, statements that are not current or statements showing money has been withdrawn from the account in the last 6 months will not be adequate to support an application. Still not answered your question? We love questions so fire it at us using the contact details…
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How can someone who is receiving a pension prove their income?
Read more: How can someone who is receiving a pension prove their income?By providing our referencing agent with a copy of your latest P60. A P60 should be issued by your pension provider shortly after the tax year finishes on 5th April. If your P60 is not received by 31st May each year you should contact your pension provider. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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What is an emergency?
Read more: What is an emergency?As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an emergency. Anything which simply affects your enjoyment of the property is not an emergency. Contact details for emergencies are provided in the Tenant Information Pack. The tenant is liable for all charges that result from an ‘out of office’ call-out that was not a genuine emergency and could have reasonably been delayed until the next working day. Details of where to isolate the…