Residential Letting & Property Management
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I have just received a Gas Safety Record is there something I need know about this document?
Read more: I have just received a Gas Safety Record is there something I need know about this document?Under the Gas Safety (Installation and Use) Regulations 1998 the landlord has a statutory obligation to ensure each appliance and flue is checked for safety within 12 months of being installed and at intervals of not more than 12 months since it was last checked for safety. Further, the landlord has an obligation to ensure a copy of the record is given to each existing tenant of premises to which the record relates within 28 days of the date of the check. Still not answered your question? We love questions so fire it at us using the contact details here Please rate…
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Why do I need to pay a higher deposit for pets?
Read more: Why do I need to pay a higher deposit for pets?If you are paying (or have paid) a Tenancy Deposit of 5 weeks rent, there would be no additional deposit for the pet. If you are paying (or have paid) a Tenancy Deposit of less than 5 weeks rent, there will be additional deposit for the pet which will be the difference between the amount paid and 5 weeks rent. Any additional deposit required for tenancies with pets is to cover the higher risk of damage by the pets. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this…
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Will I receive a copy of the inventory?
Read more: Will I receive a copy of the inventory?Yes – a copy of the Inventory and Schedule of Condition Report is provided to the landlord and tenant immediately after compilation. A signed copy of the report is given to the tenant at the Check-In. For Let Only properties, a signed copy of the report is sent to the landlord after the Check-In. For Full Management properties, a signed copy of the report is held on file. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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How do I arrange a viewing?
Read more: How do I arrange a viewing?During Office Hours * Contact our office contact details here Out of Office Hours * Request an appointment online here * Request an appointment via e-mail contact details here * Request an appointment via our online chat accessible from our website here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can I edit the Reservation Agreement after I have submitted it?
Read more: Can I edit the Reservation Agreement after I have submitted it?No – sorry the online Reservation Agreement cannot be edited once submitted. To make changes, please contact our office details here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can the How To Rent Guide be provided by e-mail?
Read more: Can the How To Rent Guide be provided by e-mail?Yes – only where the tenant has notified the landlord, or agent, of an e-mail address at which the tenant is content to accept service of notices and other documents given under or in connection with the tenancy, by e-mail – otherwise no. The down side of providing the guide via e-mail is proving it has been provided to the tenant. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can a landlord serve a Section 21 if the How To Rent Guide has not been provided to tenants?
Read more: Can a landlord serve a Section 21 if the How To Rent Guide has not been provided to tenants?*** Effective 1st May 2026 Section 21 notices are no longer legal *** No – Section 39 the Deregulation Act 2015 inserts a new section 21B into the Housing Act 1988. This section gives ministers powers to require a landlord to provide information to a tenant under an assured shorthold tenancy in England. The Assured Shorthold Tenancy Notices and Prescribed Requirements (England) Regulations 2015 commenced on 1 October 2015 and are the regulations for the purpose of section 21B. Regulation 3 requires the landlord or landlords agent to give the tenant under the AST the following information the version of…
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Can you let me know what the tenants are responsible for when they leave?
Read more: Can you let me know what the tenants are responsible for when they leave?The AT THE END OF THE TENANCY section of the Tenancy Agreement details what the tenant has agreed to do at the end of the tenancy. The SPECIAL CONDITIONS section of the Tenancy Agreement details what special conditions (if any) the tenant has agreed to. If any part of the property was cleaned by a professional cleaning company immediately prior to the commencement of the tenancy, the tenant will need to arrange for that part of the property to be cleaned to the same standard and ensure artefacts such as receipts or settled invoices are available for the Check-Out. Still…
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I have a problem with my television reception can you help?
Read more: I have a problem with my television reception can you help?No sorry – The landlord is not responsible for the provision or maintenance of any installation, equipment or service for telephone, broadband or satellite or terrestrial television in the property. Neither the landlord nor his agent have tested any part of any telephone installation or any part of any broadcast receiving installation in the property. For problems with satellite television we recommend you contact your satellite service provider. For problems with terrestial television we recommend you contact an aerial installer such as Infinity Aerials (Street) on 0800 024 6254 / 0776 917 7912 or Cheddar and Wells Aerials (Cheddar) on…
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How do I sign the Reservation Agreement?
Read more: How do I sign the Reservation Agreement?The Reservation Agreement is signed online. For more details see How do I sign the online Reservation Agreement? Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…