Residential Letting & Property Management
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How do I top up the water pressure in my heating and hot water system?
Read more: How do I top up the water pressure in my heating and hot water system?To check the water pressure see here To repressurise your boiler using a rigid filling loop see here To repressurise your boiler using a flexible filling loop see here Checking and topping up the water pressure in the heating and hot water system is a tenant repairing obligation. Should you require an engineer visit to undertake this task on your behalf, we reserve the right to levy a charge for the visit. For more information please see your Tenant Information Pack. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article…
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The tenancy agreement states smoking is not allowed on any part of the property is this correct?
Read more: The tenancy agreement states smoking is not allowed on any part of the property is this correct?Yes – Under the terms of our tenancy agreements the tenant agrees not to smoke in or on any part of the property or allow any invited guests or visitors to smoke in or on any part of the property. If there is any evidence of smoking or smoke damage in or on any part of the property, the tenant agrees for the whole property (including all its fixtures and fittings and contents (if any), carpets, curtains (including net curtains), blankets, bedding, upholstery) to be cleaned by an accredited professional cleaning company before the end of the tenancy or be…
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The tenancy agreement states no candles are allowed in the property is this correct?
Read more: The tenancy agreement states no candles are allowed in the property is this correct?Yes – Under the terms of our tenancy agreements the tenant agrees not to keep at, or bring to the property, any inflammable or other material or equipment which might reasonably be considered to be a fire hazard, or otherwise dangerous to the property or the health of its occupants or of the neighbours which includes, but is not limited to, Calor gas and paraffin heaters. Not to burn candles, joss sticks, oil lamps, tea lights, hookah pipes or incense in the property. Why candles are not permitted in the property during the tenancy is explained in more detail here
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How can I check my credit files before applying for a tenancy?
Read more: How can I check my credit files before applying for a tenancy?Always check your credit files before applying for a tenancy to minimise the risk of rejection. You have a right to see your credit files for £2 but can do it for free and should do it regularly. Check EVERY detail; people have had applications rejected because an unused (but not cancelled) mobile contract’s address had not been updated after a house move so be vigilant. Look out for entries on your record that aren’t yours – they may be a sign of ID fraud. More information on how to check your full credit report for free can be found…
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How do I reserve a property?
Read more: How do I reserve a property?There are two parts to reserving a property: 1. Complete a Reservation Agreement – available here 2. Pay the Holding Deposit – see here A property cannot be reserved until the an offer to rent the property has been accepted by the landlord (or Jungle Property acting in their behalf).
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If I have only recently moved to the UK will this affect my application?
Read more: If I have only recently moved to the UK will this affect my application?Yes – regardless of your nationality, if you have not lived in the UK continuously for at least the last 12 months, you will not have sufficient credit history to verify your credit worthiness so your application for a tenancy would be declined.
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Can a landlord ask an applicant to pay 6 months rent in advance?
Read more: Can a landlord ask an applicant to pay 6 months rent in advance?No – Effective 1st May 2026, under the Renters’ Rights Act 2025 the maximum rent a landlord or agent can legally require in advance is capped at one month’s rent. Still not answered your question? We love questions so fire it at us using the contact details here
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What is an unsatisfactory reference?
Read more: What is an unsatisfactory reference?The Applicant’s references will be deemed unsatisfactory if any of the following apply: a) The Applicant fails to provide proof of minimum income as detailed in the written particulars for the Property b) The Applicant fails to provide satisfactory references from all (if any) landlords they have had in the previous 3 years c) The Applicant fails to provide proof of Right to Rent immigration status d) The Applicant has adverse credit
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If I fail the referencing will I get my holding deposit back?
Read more: If I fail the referencing will I get my holding deposit back?If the Applicant’s references are not satisfactory as detailed in section 6 of the Terms and Conditions of our Reservation Agreement, a tenancy will not be granted and the Holding Deposit will be refunded less any reasonable costs as defined in section 4 of the Terms and Conditions. More details on what an unsatisfactory reference is can be found here
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How many sets of keys will we be given at the start of the tenancy?
Read more: How many sets of keys will we be given at the start of the tenancy?You will be provided with sufficient sets of keys for one complete set for all external doors for each tenant. Tenants will also be provided with sufficient keys to facilitate access to all parts of the property that are included as part of the tenancy including roof spaces, basements and cellars and outbuildings such as garages and sheds. You will also be provided with any special keys such as any loft hatch keys, mail box keys, meter box keys, radiator keys or electronic keys for any doors and gates that may be of use during the tenancy.