Residential Letting & Property Management
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When will the tenancy agreement be sent to us?
Read more: When will the tenancy agreement be sent to us?We will e-mail you a copy of the Tenancy Agreement for your review once it has been approved by the landlord. Please note the Tenancy Agreement needs to be drafted and sent to the landlord for review and approval before we send you a copy. Except where the start of the tenancy is less than 72 hours away, we allow a maximum 72 hours for the landlord to approve the agreement. Still not answered your question? We love questions so fire it at us using the contact details here
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Who is liable for repairing appliances supplied by the landlord?
Read more: Who is liable for repairing appliances supplied by the landlord?Short answer – as stipulated in the tenancy agreement. Where the tenancy agreement is silent on the matter, then neither party (landlord or tenant) is legally liable for the repair. Long answer … Section 11 of the Landlord and Tenant Act 1985 inserts into all (qualifying) tenancy contracts an implied covenant for the landlord to keep in repair and proper working order the installations in the dwelling-house for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences, but not other fixtures, fittings and appliances for making use of the supply of water,…
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Is there a lettings industry ‘standard’ about renting properties to people on fixed-term contracts?
Read more: Is there a lettings industry ‘standard’ about renting properties to people on fixed-term contracts?No – there is no standard but where an applicant’s employment ends during the initial period of the tenancy, the likely outcome is that we will only accept an application with payment of rent in advance for the entire initial period of the tenancy. Still not answered your question? We love questions so fire it at us using the contact details here
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On my notice to quit what date should I put for the expiry date of notice?
Read more: On my notice to quit what date should I put for the expiry date of notice?The expiry date above should be the last day of the period of the tenancy in which you wish to terminate the tenancy OR the first day of the new period of the tenancy after which you wish to terminate the tenancy. In either case, the notice period must be the minimum required by your tenancy agreement – commonly at least one calendar month. Still not answered your question? We love questions so fire it at us using the contact details here
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What can I do when my neighbour won’t repair his dangerous wall or fence?
Read more: What can I do when my neighbour won’t repair his dangerous wall or fence?The first step is to discuss the issue with the owner of the wall/fence, pointing out that it is dangerous and try to agree (and make note of) a solution – your neighbour may not be aware the wall or fence is dangerous. If they don’t repair it, you can report a dangerous building or structure to your council Note: If it is not your wall, you cannot repair it, paint it, or fix anything to the wall without the owners consent. Care should be taken about doing (or agreeing to) repairing the neighbour’s dangerous structure – if something happens…
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When registering the tenancy deposit do I need an alternative address for each tenant?
Read more: When registering the tenancy deposit do I need an alternative address for each tenant?Yes – The prescribed information relating to tenancy deposits is defined in Article 2 of The Housing (Tenancy Deposits) (Prescribed Information) Order 2007 and includes the name, address, telephone number, and any e-mail address or fax number of the tenant, including such details that should be used by the landlord or tenancy deposit scheme administrator for the purpose of contacting the tenant at the end of the tenancy. Further Reading Article 2 – The Housing (Tenancy Deposits) (Prescribed Information) Order 2007 Still not answered your question? We love questions so fire it at us using the contact details here
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Can a letting agent handle an insurance claim on behalf of a landlord?
Read more: Can a letting agent handle an insurance claim on behalf of a landlord?Short answer – No Long answer….. One of the activities regulated (known as a regulated activity) by the Financial Conduct Authority (FCA) assisting in the administration and performance of a contract of insurance relates, in broad terms, to activities carried on by intermediaries after the conclusion of a contract of insurance and for or on behalf of policyholders, in particular in the event of a claim. Unless a letting agent is registered with the Financial Conduct Authority (FCA) to conduct this activity they cannot do so. Things the FCA consider to be part of this regulated activity are: Filling in…
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Why does the online form keep timing out when I try to fill it out?
Read more: Why does the online form keep timing out when I try to fill it out?Our forms do not time out. However it is common with websites if there is no response to a data request, the connection timed out error message appears after 30 to 60 seconds. There are many factors that could cause this including internet connection. If you wish to save a partly completed form, and continue filling out the form later, use the SAVE button at the bottom of the form and a link will be sent to you via e-mail. Still not answered your question? We love questions so fire it at us using the contact details here
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What happens next after a section 21 is served?
Read more: What happens next after a section 21 is served?*** Effective 1st May 2026 Section 21 notices are no longer legal *** The Section 21 notice is a formal notice to the tenant that the landlord requires possession of the property. The Section 21 notice does NOT end the tenancy and is NOT an eviction notice. Once the notice is served, it is expected that the tenant will surrender the tenancy on or before the date the notice expires. Express surrender of the tenancy by the tenant is through the tenant serving a notice to quit (link here). If the tenant does not serve a notice to quit to…
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Are landlords and agents responsible for the safety of contractors?
Read more: Are landlords and agents responsible for the safety of contractors?Short answer – Yes Long answer… In answering this question, the key piece of legislation to consider is the Health and Safety at Work etc. Act 1974 (HSAWA). Section 3(1) of the HSAWA requires it is the duty of every employer to ensure, that persons not in his employment are not exposed to risks to their health or safety. Estate Agent Fined After Contractor Killed in Fall Roger Jary, 79, was a contractor for Morris, Marshall & Poole (MMP), a firm of estate agents with offices in Mid-Wales and Shropshire. He was carrying out minor repairs to a bungalow in…