Jungle Property
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What is your security policy for keys to the property?
Read more: What is your security policy for keys to the property?Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for […]
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What is your rent arrears/late rent payment policy/procedure?
Read more: What is your rent arrears/late rent payment policy/procedure?As part of our in-house Business Management System (BMS) we have a detailed process (and documented procedure) for managing rent arrears. As all rents are paid by Standing Order, the rent arrears process is initiated at 1600 on the day the rent is due (or at 0900 on working days following weekends and bank holidays). […]
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What percentage of unpaid rent has been incurred by the agency in the last 3 years?
Read more: What percentage of unpaid rent has been incurred by the agency in the last 3 years?The amount of unpaid rent (arrears) varies on a daily basis but is minute compared to the rent collected. As at 22nd January 2019 the total arrears on all properties on all tenancies since the company launched in 2010 stands at less than £2000 though action is currently being taken to recover all of the […]
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May I have a copy of your Public Liability Insurance?
Read more: May I have a copy of your Public Liability Insurance?Yes – please contact us for a copy of our certificate of insurance using the contact details here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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May I have a copy of your Professional Indemnity Insurance?
Read more: May I have a copy of your Professional Indemnity Insurance?Yes – please contact us for a copy of our certificate of insurance using the contact details here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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What is your staff to property ratio?
Read more: What is your staff to property ratio?Please contact us for details using the contact details here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Can you provide a list of current and past landlords for references who have had similar properties managed by you?
Read more: Can you provide a list of current and past landlords for references who have had similar properties managed by you?For data protection reasons we would not be able to provide a list of our clients and their contact details but with the consent of individual landlords we are confident any landlord we have worked for would be happy to provide references for us. Please contact us direct to arrange this using the contact details […]
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Who will manage my property on a daily basis and what relevant qualifications do you/they have?
Read more: Who will manage my property on a daily basis and what relevant qualifications do you/they have?As a minimum all our staff have a National Federation of Property Professionals (NFOPP) Level 3 Award in Residential Letting and Property Management. All staff undertake regular CPD training including annual legal update training and courses on industry specific topics which recently included the Tenant Fees Bill, Deregulation Act and Legionella Risk Management for Property […]
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Are there fees/charges during void periods?
Read more: Are there fees/charges during void periods?No – for properties managed through our Full Management – Gold and Platinum services there are no fees or charges during void periods and the services include a weekly visit to the property while empty (re-let only). Still not answered your question? We love questions so fire it at us using the contact details here […]
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Is a property licence required to let my property?
Read more: Is a property licence required to let my property?A property is only subject to House of Multiple Occupation (HMO) mandatory licensing if it is occupied by 5 or more individuals from 2 or more households. Further Reading How hard is it to get a HMO licence? {Jungle Property Knowledgebase article} The Licensing of Houses in Multiple Occupation (Prescribed Description) (England) Order 2018 Still […]