Residential Letting & Property Management
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Will the other landlord be sent a copy of the Client Agreement for signature after I sign?
Read more: Will the other landlord be sent a copy of the Client Agreement for signature after I sign?Yes – the Client Agreement is sent (via e-mail) to one client at a time for (electronic) signature. Immediately the first signatory signs the agreement, it is sent automatically to the next signatory until all signatories have signed. Immediately all signatories have signed the agreement, a copy of the agreement is sent automatically to all signatories via e-mail. The Client Agreement cannot and should not be signed by more than one client at once – each client will individually receive the Client Agreement in turn for signing. Still not answered your question? We love questions so fire it at us…
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Where is my water meter?
Read more: Where is my water meter?Please contact your local water supplier who will be able to provide you with details of the meter location and serial number – contact details for your water supplier can be found on your water bill or from the UK Water Board website here We normally read the water meter at the Check-In for the start of the tenancy but there will be occasions where we are unable to locate the meter or the meter is obscured and in such instances will request the water supplier reads the meter on our behalf. Still not answered your question? We love questions…
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I am selling a property you manage can you complete the Fittings and Contents Form for me?
Read more: I am selling a property you manage can you complete the Fittings and Contents Form for me?On request, we can check the property (after any tenancy is surrendered) and partly complete a specimen Fittings and Contents Form based on what we observe in the property. What the seller (landlord) actually provides the buyer with is between the two parties and we cannot be held liable for any disparities. The seller can use the Inventory and Schedule of Condition Report as a guide but there is no guarantee that what was in the property when the Report was compiled is the same as what is in the property when the house is sold. Further Reading Law Society…
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I don’t think my night storage heater is working correctly and my bill is really high what can I do?
Read more: I don’t think my night storage heater is working correctly and my bill is really high what can I do?If any part of the electrical or heating installation in your property is defective please raise a repair request here. Before raising a repair request…… Ensure you understand the operation of the night storage heater and are using it correctly – check the operating manual for the heater and the information and video linked below. An operating manual should have been provided at the start of your tenancy and should be available in this Knowledgebase. If you do not have a copy of the manual, please contact us with details of the make and model and we will try to…
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Which of my two houses is my principal home?
Read more: Which of my two houses is my principal home?Which dwelling is your principal home is dependant on: Time spent at the dwellings The belief and intention which dwelling remains your principal home Your enduring intention of which dwelling is your principal home which may not be displaced by fleeting changes of mind The facts determined in the light of the evidence as a whole Further Reading Islington LBC v Boyle [2011] EWCA Civ 1450, [2012] PTSR 109 Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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I can hear a scurrying noise in my roof which is probably squirrels am I responsible?
Read more: I can hear a scurrying noise in my roof which is probably squirrels am I responsible?Yes – under the terms of the tenancy agreement tenants agree that during the tenancy, to take such reasonable precautions expected of a householder to keep the property free of infestation by vermin, rodents or animal fleas. Where such infestation occurs as the result of action or inaction on behalf of the tenant, to be responsible for the reasonable costs in fumigating and cleaning any affected parts as appropriate and for rectifying and or removing the causes of such an infestation. From a legal perspective (which overrides the terms of the tenancy agreement) landlord and tenant responsibilities for pests are…
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The landlord’s estate agent is harassing me to arrange viewings with prospective purchasers what can I do?
Read more: The landlord’s estate agent is harassing me to arrange viewings with prospective purchasers what can I do?Firstly consider the legal rights and responsibilities of the landlord and tenant and any relevant contractual obligations defined in the tenancy agreement: Legal – a tenant is entitled to ‘quiet enjoyment’ of the property. This covenant is not referring to noise but freedom from any substantial interference with the ordinary and lawful enjoyment of the property. Contractual – conditions within the tenancy agreement will reinforce the landlords responsibility to allow the tenant quiet enjoyment. The tenancy agreement will usually have a condition that refers to the protocol for viewings such as: Upon at least 24 hours’ notice in writing, allow…
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Who is responsible for dealing with pests in a block?
Read more: Who is responsible for dealing with pests in a block?Any infestation that originates from the leaseholder’s property is the responsibility of the leaseholder. Any infestation that is located or caused within the building structure or common parts is the responsibility of the management company. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do you always use AST?
Read more: Do you always use AST?*** Effective 1st May 2026 Section 21 notices are no longer legal *** No – the vast majority of tenancies today will be Assured Shorthold Tenancies (AST) but not all tenancies are ASTs. ASTs are now the ‘default’ type of tenancy. If a property is let without a written agreement, which is most unwise, then that too will normally be an AST. An AST can be for any term (the rule requiring them to be for a minimum term of six months was abolished by section 96 of the Housing Act 1996), although in fact the vast majority of tenancies…