Residential Letting & Property Management
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What is your security policy for keys to the property?
Read more: What is your security policy for keys to the property?Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for visits to the property by members of staff e.g. to undertake periodic visits or by authorised contractors who have been instructed to carry out work at the property. A complete audit of keys takes place weekly. Still not answered your question? We love questions so…
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What is your rent arrears/late rent payment policy/procedure?
Read more: What is your rent arrears/late rent payment policy/procedure?As part of our in-house Business Management System (BMS) we have a detailed process (and documented procedure) for managing rent arrears. As all rents are paid by Standing Order, the rent arrears process is initiated at 1600 on the day the rent is due (or at 0900 on working days following weekends and bank holidays). Clients are welcome to see our BMS and the process for managing rent arrears by visiting our offices. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well…
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What percentage of unpaid rent has been incurred by the agency in the last 3 years?
Read more: What percentage of unpaid rent has been incurred by the agency in the last 3 years?The amount of unpaid rent (arrears) varies on a daily basis but is minute compared to the rent collected. As at 22nd January 2019 the total arrears on all properties on all tenancies since the company launched in 2010 stands at less than £2000 though action is currently being taken to recover all of the arrears. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Who will manage my property on a daily basis and what relevant qualifications do you/they have?
Read more: Who will manage my property on a daily basis and what relevant qualifications do you/they have?As a minimum all our staff have a National Federation of Property Professionals (NFOPP) Level 3 Award in Residential Letting and Property Management. All staff undertake regular CPD training including annual legal update training and courses on industry specific topics which recently included the Tenant Fees Bill, Deregulation Act and Legionella Risk Management for Property Professionals. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Are there fees/charges during void periods?
Read more: Are there fees/charges during void periods?No – for properties managed through our Full Management – Gold and Platinum services there are no fees or charges during void periods and the services include a weekly visit to the property while empty (re-let only). Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Is a property licence required to let my property?
Read more: Is a property licence required to let my property?A property is only subject to House of Multiple Occupation (HMO) mandatory licensing if it is occupied by 5 or more individuals from 2 or more households. Further Reading How hard is it to get a HMO licence? {Jungle Property Knowledgebase article} The Licensing of Houses in Multiple Occupation (Prescribed Description) (England) Order 2018 Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
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Do you conduct Right to Rent checks?
Read more: Do you conduct Right to Rent checks?Yes – we conduct Right to Rent Checks as part of our tenant referencing process and in accordance with legislation. We also conduct follow-up checks on Full Management property tenants (as required). For Let Only property tenants, any required follow-up checks are the responsibility of the landlord. Further Reading Right to rent checks – a quick guide for landlords {Jungle Property blog article} When should a follow-up right to rent check be conducted? {Jungle Property blog article} Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so…
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What is you average void period over the last 3 years?
Read more: What is you average void period over the last 3 years?Sorry we do not collate statistics on average void periods as most of the (many) factors that affect the length of a void are outside our control e.g. time of year property is listed etc. When marketing your property you should have enquiries in the first week and the first viewing within 10-14 days. If you have not had any viewings within 14 days the rent is too high. If you have not had a suitable offer within 21 days and/or had 5 or more viewings, action is needed – be flexible and be decisive! Further Reading Why is my…
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What is your emergency repairs policy?
Read more: What is your emergency repairs policy?Under the terms of our Full Management client agreements we have authority to spend up to an agreed limit on repairs (typically £150) without the express consent of the landlord. Where an emergency repair is required, we will act as an agent of necessity. Under law of agency an agent of necessity arises where a hazard or danger to life or limb or to the fabric of the property arises and in order to protect life and the property we will act for and on behalf the landlord. Where a landlord has an insurance policy covering emergency repairs we utilise…
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Are there any fire or safety regulations that apply to curtains/lampshades?
Read more: Are there any fire or safety regulations that apply to curtains/lampshades?No – there are no regulations that specifically apply to curtains or lampshades in rental accommodation. Under The General Product Safety Regulations 2005 a landlord acting ‘in the course of business’ should take steps to be aware of the risks associated with the use of supplied products and take appropriate action to avoid such risks. In this context, curtains and lampshades could be considered ‘products’ supplied to the tenant (a consumer). Fire The Furniture and Furnishings (Fire) (Safety) Regulations 1988 do not apply to curtains and lampshades. BS 5867: Part 2: 2008 applies to curtains used in the non-domestic sector.…