How do I provide my proof of identity?

If identity is not proven by acceptable Right to Rent documents, proof of personal identity can be a drivers licence, passport or photo ID. If you attached scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……., the original documents should be presented in our office during office […]

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How do I provide my proof of right to rent documents?

Acceptable document(s) must be presented for checking and copying before a tenancy is granted. If documents are not checked and copied, we are unable to grant a tenancy. If you attached scanned images of documents (proof of immigration status, personal identity or current address) to the Reservation Agreement……., the original documents should be presented in […]

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Can I pay 3 or 6 months rent in advance?

Yes – you can pay rent in advance for the entire fixed term if you wish though we would not normally expect a tenant to pay more than one months’ rent in advance unless a risk was identified in the tenant reference e.g. failed affordability assessment, applicant not lived in the UK for 12 months.

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My card payment has been declined what does this mean?

If your card payment is declined, typically with the decline code 2000 (do not honor), it indicates that your bank is unwilling to accept the transaction. The reasons vary; you will need to contact your bank for more details. Only your bank can confirm the specific reason. Here are a few of the most common […]

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