Is the landlord responsible for the repair of my broken bannister?

Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Hannon v Hillingdon Homes Ltd [2012] EWHC 1437 Section 11 Landlord and Tenant Act 1985 Still not answered your question? […]

Read More

What is an emergency?

As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an emergency. Anything which simply affects your enjoyment of the property is not an emergency. Contact details for emergencies […]

Read More

Can a tenant arrange repairs direct with a contractor?

No 1. Contractors are employed by the landlord, or his agent, and instructed to carry out specified jobs only. Contractors are not employed by and should not take instructions from tenants. The exception being if the tenant is employing and paying the contractor for some private work. 2. The landlord may not have a statutory […]

Read More

How are repair quotes handled?

We will provide quotations for any repairs or maintenance required over an estimated cost of £150. We will exercise discretion on a case by case basis and decide whether obtaining one or more quotations is necessary or practical unless we have received express instructions in writing from The Landlord to obtain a specified number of quotations. Further […]

Read More

How quick should I expect a repair to be completed?

We aim to satisfy all repair requests as quickly as is possible. Under normal circumstances the following repairs completion performance standards will be achieved: Priority One – Emergency Repairs: repairs required in order to avoid anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or […]

Read More

I need something repairing how do I report it?

Full Management Properties Requests for emergency repairs should be made via telephone using the contact details here Requests for non-emergency repairs should be made: • Online: here • E-mail: glastonbury@jungleproperty.co.uk • Telephone: Using the contact details here Requests for non-emergency repairs that are reported online are likely to be dealt with more quickly than those […]

Read More

I have a problem with a blocked drain at my property who should I call?

If you experience a blocked lateral drain or sewer or sewerage flooding please call Wessex Water on 0845 600 4 600 (Glastonbury office catchment area only). If your property is outside the Glastonbury office catchment area, to find your sewerage company visit here If any of the drains, pipes, gutters and channels in or about […]

Read More