What should I do with the items on the Pre Check-In Check?

Any items brought to the attention of the landlord as part of the Pre Check-In Check are observations we have made at the property during our final check before the start of the tenancy. What action, if any, the landlord takes for each of those items is their choice. Items that would prevent the tenancy […]

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I have an IVA on my credit file am I likely to be accepted?

IVAs and bankruptcies may be acceptable, subject to other references being satisfactory, however it is conceivable these will have an adverse effect on the Applicant’s credit score with the possibility it could be below 545. If your credit score was below 545 but all other checks and references were acceptable then it is likely you […]

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What income references do I need to be granted a tenancy?

Employed (PAYE) A reference from a verifiable source in the first instance, either verbally or written The referee must be in a position of authority to provide the reference If we are unable to verify the referee or obtain a reference for any reason – six months most recent bank statements as well as six […]

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How can I prove my right to rent?

In order to prove your right to rent you must provide either: Your original documents – lists of acceptable documents can be found in the Right to Rent Checks: A user guide for tenants and landlords available from this page here From 6th April 2022, Biometric Residence Card (BRC), Biometric Residence Permit (BRP) and Frontier […]

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How do I protect a deposit with mydeposits?

Login to your mydeposits account here using the applicable Custodial login button beneath ‘A landlord’ Click on ‘Protect a new deposit ->’. Enter details (use the information provided by us to help). ‘lead tenant’ is known as Nominated Tenant in the tenancy agreement (typically in Section 1.15). When all details are entered, review the details […]

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How do I get the transunion number?

There are many different ways of finding your TransUnion credit score for free and details can be found via the lnk below. Further Reading Moneysavingexpert – How to check your full credit report for FREE – TransUnion Still not answered your question? We love questions so fire it at us using the contact details here […]

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What is an assistance dog?

Landlords sometimes choose to not allow a tenant to keep a living creature at the property during the tenancy. An exception to this is where a the tenant has an assistance dog. An assistance dog is a dog trained to aid or assist an individual with a disability. Many are trained by an assistance dog […]

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The viewing application form keeps crashing what should I do?

Try completing the form on a different device, using a different browser and a different internet connection. If having done that the problem persists, please provide us with details of any error messages you are receiving or on what field the form keeps crashing and we will gladly investigate. Still not answered your question? We […]

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