When you receive your invitation to reserve a property, the invitation is open until the start of business on the next working day only. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
Category: Start of Tenancy
I cannot complete the viewing application form since it doesn’t allow me to continue without the credit score number
You must provide your credit score to apply for a viewing or make an offer. Details of how to find your credit score are contained in the Viewing Application and Offer Form. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so […]
Appliances – Manufacturers Instructions
To help ensure the safe operation and maintenance of appliances that have been left at the property, the manufacturer’s instructions are provided at the start of the tenancy. Please read the instructions before using the appliances for the first time. If any instructions are missing or you need replacement instructions during the tenancy, please download […]
Is the holding deposit deducted from the tenancy deposit?
In accordance with the terms of the Reservation Agreement the amount of the Holding Deposit will from the date of the tenancy agreement be paid towards the payment of the Tenancy Deposit in respect of the tenancy. Still not answered your question? We love questions so fire it at us using the contact details here […]
When will the tenancy agreement be sent to us?
We will e-mail you a copy of the Tenancy Agreement for your review once it has been approved by the landlord. Please note the Tenancy Agreement needs to be drafted and sent to the landlord for review and approval before we send you a copy. Except where the start of the tenancy is less than […]
Is there a lettings industry ‘standard’ about renting properties to people on fixed-term contracts?
No – there is no standard but where an applicant’s employment ends during the initial period of the tenancy, the likely outcome is that we will only accept an application with payment of rent in advance for the entire initial period of the tenancy. Still not answered your question? We love questions so fire it […]
When registering the tenancy deposit do I need an alternative address for each tenant?
Yes – The Prescribed Information relating to tenancy deposits is defined in Article 2 of The Housing (Tenancy Deposits) (Prescribed Information) Order 2007 and includes the name, address, telephone number, and any e-mail address or fax number of the tenant, including such details that should be used by the landlord or Tenancy Deposit scheme administrator […]
Why does the online form keep timing out when I try to fill it out?
Our forms do not time out. However it is common with websites if there is no response to a data request, the connection timed out error message appears after 30 to 60 seconds. There are many factors that could cause this including internet connection. If you wish to save a partly completed form, and continue […]
Where can I find a copy of your privacy notice for tenants?
A copy of our Privacy Notice can be found in the Reservation Agreement. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
What is a pet reference?
A written statement (e-mail or letter) from your current landlord or letting agent covering the following points: How long have you lived in the property with your pets? Which pets did you own during the time you have lived in the property? Does the referee consider you to be a responsible pet owner? Were your […]