No – there is a facility to upload copies of documents within the online Reservation Agreement but providing these documents is not a requirement to reserve a property. Further Reading When does proof of immigration status (right to rent) need to be provided? (Knowledgebase article) Can I reserve a property and provide my proofs at […]
Category: Start of Tenancy
Where does the Check-In take place?
At the property. Further Reading What is a Check-In? {Knowledgebase article} When is the Check-In? {Knowledgebase article} Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
Why will you not accept a BTInternet e-mail address for my employer reference?
We do not accept e-mail addresses for employers from free e-mail providers such as Gmail, Yahoo, Outlook or BTinternet as they are so easy to set up they could be used by applicants to falsify references. The employer’s e-mail address should be a company e-mail address. Still not answered your question? We love questions so […]
What proof of savings does an applicant need to provide?
If an applicant wishes to provide details of their savings as proof of affordability, they must provide financial statements for a savings account covering the last 6 months that show no money has been withdrawn from that account in that period – providing bank statements for a current account, statements covering less than 6 months, […]
How can someone who is receiving a pension prove their income?
By providing our referencing agent with a copy of your latest P60. A P60 should be issued by your pension provider shortly after the tax year finishes on 5th April. If your P60 is not received by 31st May each year you should contact your pension provider. Still not answered your question? We love questions […]
If there are issues with my references will I get the reservation fee refunded?
If am applicant withdraws their application or has unsatisfactory references, the Reservation Fee will be refunded less any reasonable costs as defined in the Terms and Conditions of the Reservation Agreement available here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
Can I continue to have my mail sent to my address after the tenants have moved in?
It is not advisable for the following reasons: Receiving mail addressed to previous occupiers of a property can be an irritation; Potential for fraud – The Home Office Identity Fraud Steering Committee recommends that to reduce the risk of identity fraud when you move, you use Royal Mail’s redirection service to direct your mail from […]
How do I provide the pet reference?
The pet reference can be provided as a letter sent to us via post, as an e-mail or as a letter attached to an e-mail whichever is easisest for you. Not sure what a pet reference looks like? find one here: Pet Reference Example Still not answered your question? We love questions so fire it […]
I have provided pay slips do you need to contact my employer?
Yes – Pay slips can easily be falsified and may not confirm the following: Contracted basic annual income Whether the employment is temporary or permanent If there is likely to be a change in the contract/employment in the foreseeable future Still not answered your question? We love questions so fire it at us using the […]
If I cancel before the commencement date of the tenancy what costs will I incur?
Reservation Fee The Reservation Fee will be refunded less any reasonable costs, the sum total of which may equate to or exceed the amount of the Reservation Fee. The reasonable costs includes losses for potential rent. Losses for potential rent calculated on a daily basis as follows: Monthly Rent (£) multiplied by 12 (months) divided […]
