Residential Letting & Property Management
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How long am I tied into a contract with you – what notice do you require? 5 days?
Read more: How long am I tied into a contract with you – what notice do you require? 5 days?The terms and conditions for the termination of our agreements are defined in our Client Agreements. Our agreement is terminated by service of 5 working days’ notice by one party on the other. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
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What is your security policy for keys to the property?
Read more: What is your security policy for keys to the property?Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for […]
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What is your rent arrears/late rent payment policy/procedure?
Read more: What is your rent arrears/late rent payment policy/procedure?As part of our in-house Business Management System (BMS) we have a detailed process (and documented procedure) for managing rent arrears. As all rents are paid by Standing Order, the rent arrears process is initiated at 1600 on the day the rent is due (or at 0900 on working days following weekends and bank holidays). […]
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What percentage of unpaid rent has been incurred by the agency in the last 3 years?
Read more: What percentage of unpaid rent has been incurred by the agency in the last 3 years?The amount of unpaid rent (arrears) varies on a daily basis but is minute compared to the rent collected. As at 22nd January 2019 the total arrears on all properties on all tenancies since the company launched in 2010 stands at less than £2000 though action is currently being taken to recover all of the […]
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Who will manage my property on a daily basis and what relevant qualifications do you/they have?
Read more: Who will manage my property on a daily basis and what relevant qualifications do you/they have?As a minimum all our staff have a National Federation of Property Professionals (NFOPP) Level 3 Award in Residential Letting and Property Management. All staff undertake regular CPD training including annual legal update training and courses on industry specific topics which recently included the Tenant Fees Bill, Deregulation Act and Legionella Risk Management for Property […]
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Are there fees/charges during void periods?
Read more: Are there fees/charges during void periods?No – for properties managed through our Full Management – Gold and Platinum services there are no fees or charges during void periods and the services include a weekly visit to the property while empty (re-let only). Still not answered your question? We love questions so fire it at us using the contact details here […]
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Is a property licence required to let my property?
Read more: Is a property licence required to let my property?A property is only subject to House of Multiple Occupation (HMO) mandatory licensing if it is occupied by 5 or more individuals from 2 or more households. Further Reading How hard is it to get a HMO licence? {Jungle Property Knowledgebase article} The Licensing of Houses in Multiple Occupation (Prescribed Description) (England) Order 2018 Still […]
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Do you conduct Right to Rent checks?
Read more: Do you conduct Right to Rent checks?Yes – we conduct Right to Rent Checks as part of our tenant referencing process and in accordance with legislation. We also conduct follow-up checks on Full Management property tenants (as required). For Let Only property tenants, any required follow-up checks are the responsibility of the landlord. Further Reading Right to rent checks – a […]
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Do you have a deposit dispute procedure/policy?
Read more: Do you have a deposit dispute procedure/policy?Tenancy Deposits are handled in accordance with the legislation found in the Housing Act 2004 sections 212-215 and Schedule 10, as amended by the Localism Act 2011 and the Deregulation Act 2015. Related legislation is also to be found in a number of Statutory Instruments. The procedure for deposit disputes are defined in the The […]
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What is you average void period over the last 3 years?
Read more: What is you average void period over the last 3 years?Sorry we do not collate statistics on average void periods as most of the (many) factors that affect the length of a void are outside our control e.g. time of year property is listed etc. When marketing your property you should have enquiries in the first week and the first viewing within 10-14 days. If […]