Neither the landlord nor his agent is responsible for any costs incurred as a result of a tenant damaging or losing any keys, locking themselves in or out of a property or damaging any locks.

Locked Out – During Office Hours

Subject to a spare key being held in the Jungle Property office safe and the availability of team members, we will on request visit the property to unlock the property for you free of charge. Alternatively, subject to a spare key being held in the Jungle Property office safe, a key can be collected from the office in return for a Deposit of £20 cash per key. The £20 will be refunded in full on return of the key. Contact details here. If no spare key is available please call Andersons Locks 07900560328 or Colin Thompson & Sons 07976398071 or Wells Locks 07889599020 (Glastonbury office catchment area only).

Locked Out – Outside Office Hours

Please call Andersons Locks 07900560328 or Colin Thompson & Sons 07976398071 or Wells Locks 07889599020 (Glastonbury office catchment area only).

Lost Keys – During Office Hours

Subject to a spare key being held in the Jungle Property office safe, a key can be collected from the office in return for a Deposit of £20 cash per key. The £20 will be refunded in full on return of the key. Alternatively, please call Andersons Locks 07900560328 or Colin Thompson & Sons 07976398071 or Wells Locks 07889599020 (Glastonbury office catchment area only). If any lock at the property is changed, please ensure a copy of the new key is provided to each adult tenant and a spare key provided to Jungle Property.

Lost Keys – Outside Office Hours

Please call Andersons Locks 07900560328 or Colin Thompson & Sons 07976398071 or Wells Locks 07889599020 (Glastonbury office catchment area only). If any lock at the property is changed, please ensure a copy of the key is provided to each adult tenant and a spare key provided to Jungle Property.

We recommend tenants record telephone numbers they may need urgently somewhere convenient such as in their mobile phone.

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