I can’t seem to link to Dropbox

You will need a Dropbox account to join a shared folder (and see the files stored in the folder). If you don’t have a Dropbox account, you can: Create a Dropbox account for free and then accept the invite we have sent you Contact us to request we send/re-send you an invite to join the […]

Read More

Is the landlord responsible for the repair of my broken bannister?

Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Hannon v Hillingdon Homes Ltd [2012] EWHC 1437 Section 11 Landlord and Tenant Act 1985 Still not answered your question? […]

Read More

What is an emergency?

As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an emergency. Anything which simply affects your enjoyment of the property is not an emergency. Contact details for emergencies […]

Read More

What is the purpose of a periodic inspection?

The purpose of a periodic inspection is to: Check the tenant is happy with the property and tenancy Ensure the tenant is complying with the terms of the tenancy agreement Identify any repairs or maintenance required to the property, fixtures, fittings or contents Ensure compliance with relevant legislation   We respect the fact that during […]

Read More

How do I change my bank details for receiving rent?

Simply provide us with the following details and we will amend our records immediately: • Account Name • Account Number • Sort Code Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

Read More