What is an emergency?

As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an emergency. Anything which simply affects your enjoyment of the property is not an emergency. Contact details for emergencies […]

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What is the purpose of a periodic inspection?

The purpose of a periodic inspection is to: Check the tenant is happy with the property and tenancy Ensure the tenant is complying with the terms of the tenancy agreement Identify any repairs or maintenance required to the property, fixtures, fittings or contents Ensure compliance with relevant legislation   We respect the fact that during […]

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How do I change my bank details for receiving rent?

Simply provide us with the following details and we will amend our records immediately: • Sort Code • Account Name • Account Number Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…

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Do I need a carbon monoxide detector for an unused fireplace?

Yes The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 states that there must be a carbon monoxide alarm in a room that ‘contains a solid fuel burning combustion appliance’. The law does not allow for not having a carbon monoxide alarm if the appliance is not used. Department for Communities and Local Government (DCLG) […]

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