What is your emergency repairs policy?

Under the terms of our Full Management client agreements we have authority to spend up to an agreed limit on repairs (typically £150) without the express consent of the landlord. Where an emergency repair is required, we will act as an agent of necessity. Under law of agency an agency of necessity arises where a […]

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My thermostatic radiator valve is stuck how can I free it?

This is usually a simple task instructions for which can be found in this video here If this does not work, please raise a repair request using our online repair request system here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]

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Do I pay my rent by Direct Debit?

No – as per the contract (Tenancy Agreement) rents are paid via Standing Order. A copy of a partly completed Standing Order Mandate Form is provided to you before the Check-In (new tenancy for an existing tenant) or at the Check-In (new tenancy for a new tenant). Still not answered your question? We love questions […]

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Should I let my tenant do their own repairs?

No – the decision to allow the tenant to carry out repairs on the property or not will be dependent on a number of factors including the size and complexity of the job. Before making a decision, a landlord should consider the following: if a landlord instructs a tenant to do repairs on their property […]

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Can you explain why my electricity bill is high?

Sorry we cannot explain your energy bill which will be a combination of the energy efficiency of your property, the amount of energy consumed and your energy supplier tariff. Energy Efficiency We make available a copy of the Energy Performance Certificate (EPC) on property listings, and at viewings and provide a copy at the start […]

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I can’t seem to link to Dropbox

You will need a Dropbox account to join a shared folder (and see the files stored in the folder). If you don’t have a Dropbox account, you can: Create a Dropbox account for free and then accept the invite we have sent you Contact us to request we send/re-send you an invite to join the […]

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Is the landlord responsible for the repair of my broken bannister?

Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Landlord prosecuted for ignoring ‘significant issues’ which led to children falling from stairs {Examiner Live} Hannon v Hillingdon Homes Ltd […]

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