Unless it is a safety issue, replacing an entire carpet because of a small amount of damage alone would be hard to justify and it may be possible that the carpet could be repaired rather than replaced. Making sure the carpet is clean is more important. If the carpet is coming towards the end of its useful life, the argument for replacing rather than repairing and cleaning a damaged carpet may have some validity. Also, if the property is a prestigious property commanding a premium rent it is reasonable that the tenants should not expect to start a tenancy with a damaged carpet.
The state of the carpet will be recorded on the Inventory and Schedule of Condition Report before the start of the tenancy so the tenants would not be liable for any pre-existing damage.
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