Unless you have made special arrangements with the previous tenant for the collection or delivery of their mail, mail addressed to previous tenants received at the property after the start of your tenancy should be returned to sender – simply mark the mail ‘Return to sender – gone away’ and place it in a post box.
Under no circumstances should you open mail addressed to previous occupiers – under the Postal Services Act 2000, a person commits an offence if, without reasonable excuse, he intentionally delays or opens a postal packet in the course of its transmission by post, or a packet which he knows or reasonably suspects has been incorrectly delivered to him.
Under the terms of our Tenancy Agreements, tenants are obliged to arrange within 7 days of the end of the tenancy, postal redirection by the Post Office.
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