Unless you have made special arrangements with the previous tenant for the collection or delivery of their mail, mail addressed to previous tenants received at the property after the start of your tenancy should be returned to sender – simply mark the mail ‘Return to sender – gone away’ and place it in a post box. Under no circumstances should you open mail addressed to previous tenants.

Under the terms of our Tenancy Agreements, tenants are obliged to arrange within 7 days of the end of the tenancy, postal redirection by the Post Office.

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What should I do with mail I receive for the previous tenant?
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