No – this is covered in the Reservation Agreement Terms and Conditions.

We (the Agent) will cancel the reservation and not repay the Holding Deposit in the following circumstances:

a. If the Landlord is prohibited by section 22 of the Immigration Act 2014 (persons disqualified by immigration status) from granting a tenancy of the Property to the Applicant.

b. If the Applicant provides false or misleading information to the Landlord, or any third party acting on behalf of the Landlord.

c. If the Applicant notifies the Landlord or his Agent before the deadline for agreement that the Applicant has decided not to enter into a tenancy agreement for the Property.

d. If the Agent takes all reasonable steps to assist the Landlord to enter into a tenancy agreement before the deadline for agreement, and the Landlord takes all reasonable steps to enter into a tenancy agreement before that date, but the Applicant fails to take all reasonable steps to enter into a tenancy agreement for the Property before that date.

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