This indicates that the credit referencing agency is unable to confirm that you are who you say you are. This can happen when you do not have any credit history, or when the information you provided about yourself does not match the credit referencing agency records. One possible cause of this error is a disparity between an address(es) you have provided and the address(es) recorded by your bank so trying previous addresses may work.
In the first instance, contact the credit referencing agency (Equifax, Experian or TransUnion) directly to ensure that the information they have about you is accurate and up-to-date.
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