No – amendments to the tenancy agreement required by the landlord are without charge to the landlord. Changes requested by the tenant are subject to a charge to the tenant subject to the provisions of the Tenant Fees Act (due enactment 1st June 2019). Still not answered your question? We love questions so fire it […]
Category: Property Management
Do you have tenant late payment fees and are these passed to the landlord?
Yes – if any rent or other money payable by the Tenant to the Landlord under the provisions of the tenancy agreement shall not be paid on the day on which it becomes due the same shall be payable with interest thereon at a rate of 8 per centum above the reference rate for the […]
How long am I tied into a contract with you – what notice do you require? 5 days?
The terms and conditions for the termination of our agreements are defined in our Client Agreements. Our agreement is terminated by service of 5 working days’ notice by one party on the other. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
What is your security policy for keys to the property?
Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for […]
What is your rent arrears/late rent payment policy/procedure?
As part of our in-house Business Management System (BMS) we have a detailed process (and documented procedure) for managing rent arrears. As all rents are paid by Standing Order, the rent arrears process is initiated at 1600 on the day the rent is due (or at 0900 on working days following weekends and bank holidays). […]
What percentage of unpaid rent has been incurred by the agency in the last 3 years?
The amount of unpaid rent (arrears) varies on a daily basis but is minute compared to the rent collected. As at 22nd January 2019 the total arrears on all properties on all tenancies since the company launched in 2010 stands at less than £2000 though action is currently being taken to recover all of the […]
Who will manage my property on a daily basis and what relevant qualifications do you/they have?
As a minimum all our staff have a National Federation of Property Professionals (NFOPP) Level 3 Award in Residential Letting and Property Management. All staff undertake regular CPD training including annual legal update training and courses on industry specific topics which recently included the Tenant Fees Bill, Deregulation Act and Legionella Risk Management for Property […]
Are there fees/charges during void periods?
No – for properties managed through our Full Management – Gold and Platinum services there are no fees or charges during void periods and the services include a weekly visit to the property while empty (re-let only). Still not answered your question? We love questions so fire it at us using the contact details here […]
What is your emergency repairs policy?
Under the terms of our Full Management client agreements we have authority to spend up to an agreed limit on repairs (typically £150) without the express consent of the landlord. Where an Emergency repair is required, we will act as an agent of necessity. Under law of agency an agent of necessity arises where a […]
My thermostatic radiator valve is stuck how can I free it?
This is usually a simple task instructions for which can be found in this video here If this does not work, please raise a repair request using our online repair request system here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
