As per the contract (Tenancy Agreement) rents should be paid via Standing Order. If your Standing Order has not been set-up or honoured for any reason you have 3 choices: 1. Make an online bank transfer using the bank details on the partly completed Standing Order Mandate Form provided to you before the Check-In (new […]
Category: Property Management
Can I release part of a deposit to a tenant during the tenancy?
No – the Tenancy Deposit must be released in full either to the landlord, the tenant or divided between the two. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
Do I pay my rent by Direct Debit?
No – as per the contract (Tenancy Agreement) rents are paid via Standing Order. A copy of a partly completed Standing Order Mandate Form is provided to you before the Check-In (new tenancy for an existing tenant) or at the Check-In (new tenancy for a new tenant). Still not answered your question? We love questions […]
Should I let my tenant do their own repairs?
No – the decision to allow the tenant to carry out repairs on the property or not will be dependent on a number of factors including the size and complexity of the job. Before making a decision, a landlord should consider the following: if a landlord instructs a tenant to do repairs on their property […]
The tenant wants to keep a pet at the property what do I need to consider?
This article provides general guidance for any type of animal though the relevance will vary on a case by case basis. In 2018 45% of the U.K. population owned a pet and pet owners can make great long-term tenants but before making a decision on whether to allow your tenant keep a pet or not, […]
Can you explain why my electricity bill is high?
Sorry we cannot explain your energy bill which will be a combination of the energy efficiency of your property, the amount of energy consumed and your energy supplier tariff. Energy Efficiency We make available a copy of the Energy Performance Certificate (EPC) on property listings, and at viewings and provide a copy at the start […]
I can’t seem to link to Dropbox
You will need a Dropbox account to join a shared folder (and see the files stored in the folder). If you don’t have a Dropbox account, you can: Create a Dropbox account for free and then accept the invite we have sent you Contact us to request we send/re-send you an invite to join the […]
Is the landlord responsible for the repair of my broken bannister?
Yes – staircases and bannisters are considered part of the structure of a building and therefore the landlord has a statutory repairing obligation under Section 11 of the Landlord and Tenant Act 1985. Further Reading Landlord prosecuted for ignoring ‘significant issues’ which led to children falling from stairs {Examiner Live} Hannon v Hillingdon Homes Ltd […]
What is an emergency?
As defined in our Tenant Information Pack: Anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or to the fabric of the property itself is considered an Emergency. Anything which simply affects your enjoyment of the property is not an Emergency. Contact details for emergencies […]
My gas safety check was carried out 10 days before the next safety check due date, when is the next check due by?
Health and Safety Executive (HSE) Safety in the installation and use of gas systems and appliances 305 With the introduction of the new regulation 36A from 6 April 2018 landlords will be able to have gas safety checks carried out any time from 10 to 12 calendar months after the previous check but still retain […]