Yes – under the terms of the tenancy agreement tenants agree that during the tenancy, to take such reasonable precautions expected of a householder to keep the property free of infestation by vermin, rodents or animal fleas. Where such infestation occurs as the result of action or inaction on behalf of the tenant, to be […]
Category: Property Management
The landlord’s estate agent is harassing me to arrange viewings with prospective purchasers what can I do?
Firstly consider the legal rights and responsibilities of the landlord and tenant and any relevant contractual obligations defined in the tenancy agreement: Legal – a tenant is entitled to ‘quiet enjoyment’ of the property. This covenant is not referring to noise but freedom from any substantial interference with the ordinary and lawful enjoyment of the […]
Who is responsible for dealing with pests in a block?
Any infestation that originates from the leaseholder’s property is the responsibility of the leaseholder. Any infestation that is located or caused within the building structure or common parts is the responsibility of the management company. Still not answered your question? We love questions so fire it at us using the contact details here Please rate […]
Do you charge a fee for AST amendments from the standard AST?
No – amendments to the tenancy agreement required by the landlord are without charge to the landlord. Changes requested by the tenant are subject to a charge to the tenant subject to the provisions of the Tenant Fees Act (due enactment 1st June 2019). Still not answered your question? We love questions so fire it […]
Do you have tenant late payment fees and are these passed to the landlord?
Yes – if any rent or other money payable by the Tenant to the Landlord under the provisions of the tenancy agreement shall not be paid on the day on which it becomes due the same shall be payable with interest thereon at a rate of 8 per centum above the reference rate for the […]
How long am I tied into a contract with you – what notice do you require? 5 days?
The terms and conditions for the termination of our agreements are defined in our Client Agreements. Our agreement is terminated by service of 5 working days’ notice by one party on the other. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
What is your security policy for keys to the property?
Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for […]
What is your rent arrears/late rent payment policy/procedure?
As part of our in-house Business Management System (BMS) we have a detailed process (and documented procedure) for managing rent arrears. As all rents are paid by Standing Order, the rent arrears process is initiated at 1600 on the day the rent is due (or at 0900 on working days following weekends and bank holidays). […]
What percentage of unpaid rent has been incurred by the agency in the last 3 years?
The amount of unpaid rent (arrears) varies on a daily basis but is minute compared to the rent collected. As at 22nd January 2019 the total arrears on all properties on all tenancies since the company launched in 2010 stands at less than £2000 though action is currently being taken to recover all of the […]
Who will manage my property on a daily basis and what relevant qualifications do you/they have?
As a minimum all our staff have a National Federation of Property Professionals (NFOPP) Level 3 Award in Residential Letting and Property Management. All staff undertake regular CPD training including annual legal update training and courses on industry specific topics which recently included the Tenant Fees Bill, Deregulation Act and Legionella Risk Management for Property […]