1. A detailed Check-Out Report is compiled by an independent inventory clerk highlighting any missing items, damage or cleaning issues.

2. Under our guidance, the landlord will decide if they wish to claim any compensation and if so how much.

3. With the express instruction of the landlord we will initiate the release of your deposit from the custody of the Deposit Protection Service (DPS). This may include a proposal for compensation. Please   note that we will not initiate the release of the deposit without the landlord’s instruction to do so.

4. Immediately we initiate the release of your deposit the lead tenant will receive an e-mail direct from the DPS with instructions on what to do next. As a minimum you will require your Repayment ID and bank details for payment.

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What happens at the end of the tenancy, how do I get my deposit back?
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