We have defined (documented) processes in place to manage all aspects of the tenancy and property. The key components for managing damage are:
- Satisfactory inspection of tenant’s current home (catchment area home owners and tenants only) before the granting of a tenancy
- Comprehensive tenant referencing through professional referencing service (incl. pet referencing)
- Detailed tenancy agreement defining the tenant’s liability for damage
- Detailed (independently compiled) Inventory and Schedule of Condition Report (written and photographic) signed by the tenant at the start of the tenancy
- Periodic inspections every 3 months
- Pre Check-Out inspection before the tenancy ends
- Independent assessment of the property against Inventory and Schedule of Condition Report on the last day of the tenancy
- Advice on any dilapidations and cleaning and any compensation due
- Submission of evidence to an independent Adjudicator or court in support of any compensation claim (that the tenant does not agree with beforehand)
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