We have defined (documented) processes in place to manage all aspects of the tenancy and property. The key components for managing damage are:

  • Satisfactory inspection of tenant’s current home (catchment area home owners and tenants only) before the granting of a tenancy
  • Comprehensive tenant referencing through professional referencing service (incl. pet referencing)
  • Detailed tenancy agreement defining the tenant’s liability for damage
  • Detailed (independently compiled) Inventory and Schedule of Condition Report (written and photographic) signed by the tenant at the start of the tenancy
  • Periodic inspections every 3 months
  • Pre Check-Out inspection before the tenancy ends
  • Independent assessment of the property against Inventory and Schedule of Condition Report on the last day of the tenancy
  • Advice on any dilapidations and cleaning and any compensation due
  • Submission of evidence to an independent adjudicator or court in support of any compensation claim (that the tenant does not agree with beforehand)

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