Short answer – No

Long answer…..

One of the activities regulated (known as a regulated activity) by the Financial Conduct Authority (FCA) assisting in the administration and performance of a contract of insurance relates, in broad terms, to activities carried on by intermediaries after the conclusion of a contract of insurance and for or on behalf of policyholders, in particular in the event of a claim.

Unless a letting agent is registered with the Financial Conduct Authority (FCA) to conduct this activity they cannot do so.

Things the FCA consider to be part of this regulated activity are:

  • Filling in the whole or a significant part of a claims form on behalf of a claimant
  • Notifying a claim under a policy
  • Providing evidence in support of the claim
  • Helping negotiate claim settlement on the policyholder’s behalf

Things the FCA would not consider to be part of this regulated activity:

  • Giving pointers about how to fill in the claims form
  • Supplying information in support of a claim
  • Advising a policyholder about making a claim
  • Providing evidence in support of a claim

If the agent were the managing agent for a block and the same person was also a director or secretary then as a director or secretary of the company that owns the freehold of the block they would be able to carry out all the activities above.

Further Reading

FCA Handbook – PERG 5.7 The regulated activities: assisting in the administration and performance of a contract of insurance

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