For landlord managed repairs, the job of investigating and rectifying a repair request rests with the landlord. Once the landlord has received the instruction, the Next Steps for the landlord to: Set appointment date OR Mark as complete Decline job Still not answered your question? We love questions so fire it at us using the […]
Articles Tagged: repair request
Is there a clause in the tenancy agreement making the tenant responsible for reporting defects?
Yes – The tenant agrees to notify the landlord or his agent as immediately as is practicable of any defect, damage or disrepair which develops or occurs at the Property or any communal areas, approach roads or passageways adjacent to or leading to the property and any other facilities provided by the landlord for which […]
Can a tenant arrange repairs direct with a contractor?
No 1. Contractors are employed by the landlord, or his agent, and instructed to carry out specified jobs only. Contractors are not employed by and should not take instructions from tenants. The exception being if the tenant is employing and paying the contractor for some private work. 2. The landlord may not have a statutory […]
How quick should I expect a repair to be completed?
We aim to satisfy all repair requests as quickly as is possible. Under normal circumstances the following repairs completion performance standards will be achieved: Priority One – Emergency Repairs: repairs required in order to avoid anything which might be, or might reasonably be expected to become a hazard or danger to life or limb or […]
I need something repairing how do I report it?
Full Management Properties Requests for Emergency repairs should be made via telephone using the contact details here Requests for non-Emergency repairs should be made: • Online: here • E-mail: glastonbury@jungleproperty.co.uk • Telephone: Using the contact details here Requests for non-Emergency repairs that are reported online are likely to be dealt with more quickly than those […]
How do I give feedback on a repair, do I need a password?
Feedback is so important to use we give you two bites of the cherry to give feedback on a repair: 1. Survey e-mail sent automatically from the repair request system – Simply click on the link in the e-mail or if completing the survey at a later date, retrieve a copy of the last e-mail […]
