Information about Tenancy Deposit disputes and the types of evidence an Adjudicator will be looking for can be found in the Deposit Protection Service (DPS) guide Tenancy Deposits, Disputes and Damages and DPS A brief overview of Deposit protection The evidence we recommend you compile in support of a claim for compensation for cleaning or […]
Articles Tagged: Tenancy Deposit
What do I do to get my deposit money from the DPS?
The lead tenant should receive, or have received, an e-mail from the Deposit Protection Service (the DPS) requesting your authority to release your Tenancy Deposit. To authorise the release of your Tenancy Deposit you will need your Repayment ID that the DPS e-mailed to you at the start of the tenancy. Additionally you will need […]
Will the deposit be due back to us at the end of our tenancy upon a satisfactory check out?
The Tenancy Desposit is paid by the tenant or a third Party to the landlord under the tenancy agreement as security against the performance of the tenant’s obligations under the Tenancy agreement, the discharge of any liabilities, any damage to the property and/or non-payment of rent during the tenancy. Still not answered your question? We […]
How much deposit did I pay?
There are three places this information can be found: In your tenancy agreement In the Prescribed Information Related to Tenancy Deposits In the e-mail from the Deposit Protection Service (the DPS) confirming your Deposit was protected Still not answered your question? We love questions so fire it at us using the contact details here Please […]
When will my deposit be returned?
The best case scenario is that the Tenancy Deposit funds will be available in your bank account within 5 calendar days. The actual time taken is dependent on the following factors: Time taken for the landlord/agent to initiate the release of the Deposit (or respond to the tenant’s repayment request) Time taken for landlord/agent and […]
I have lost my Repayment ID what do I do?
If you have lost your Repayment ID, the lead tenant can request a reminder via SMS – using the registered mobile phone number just text REPAY followed by your Deposit ID and the Deposit amount to 07537 404 808. If the Deposit Protection Service (DPS) cannot send your Repayment ID reminder to your mobile, they […]
