No – however if you grant a new ‘replacement tenancy’ on or after 1st June 2019, you are deemed to be ‘taking a payment’ for the Tenancy Deposit for the new tenancy and any amount exceeding 5 weeks rent becomes a prohibited payment if it is not repaid within 28 days. (Superstrike Ltd v Rodrigues […]
Category: Property Management
Where is my water meter?
Please contact your local water supplier who will be able to provide you with details of the meter location and serial number – contact details for your water supplier can be found on your water bill or from the UK Water Board website here We normally read the water meter at the Check-In for the […]
I don’t think my night storage heater is working correctly and my bill is really high what can I do?
If any part of the electrical or heating installation in your property is defective please raise a repair request here. Before raising a repair request…… Ensure you understand the operation of the night storage heater and are using it correctly – check the operating manual for the heater and the information and video linked below. […]
I can hear a scurrying noise in my roof which is probably squirrels am I responsible?
Yes – under the terms of the tenancy agreement tenants agree that during the tenancy, to take such reasonable precautions expected of a householder to keep the property free of infestation by vermin, rodents or animal fleas. Where such infestation occurs as the result of action or inaction on behalf of the tenant, to be […]
The landlord’s estate agent is harassing me to arrange viewings with prospective purchasers what can I do?
Firstly consider the legal rights and responsibilities of the landlord and tenant and any relevant contractual obligations defined in the tenancy agreement: Legal – a tenant is entitled to ‘quiet enjoyment’ of the property. This covenant is not referring to noise but freedom from any substantial interference with the ordinary and lawful enjoyment of the […]
Who is responsible for dealing with pests in a block?
Any infestation that originates from the leaseholder’s property is the responsibility of the leaseholder. Any infestation that is located or caused within the building structure or common parts is the responsibility of the management company. Still not answered your question? We love questions so fire it at us using the contact details here Please rate […]
Do you charge a fee for AST amendments from the standard AST?
No – amendments to the tenancy agreement required by the landlord are without charge to the landlord. Changes requested by the tenant are subject to a charge to the tenant subject to the provisions of the Tenant Fees Act (due enactment 1st June 2019). Still not answered your question? We love questions so fire it […]
Do you have tenant late payment fees and are these passed to the landlord?
Yes – if any rent or other money payable by the Tenant to the Landlord under the provisions of the tenancy agreement shall not be paid on the day on which it becomes due the same shall be payable with interest thereon at a rate of 8 per centum above the reference rate for the […]
How long am I tied into a contract with you – what notice do you require? 5 days?
The terms and conditions for the termination of our agreements are defined in our Client Agreements. Our agreement is terminated by service of 5 working days’ notice by one party on the other. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
What is your security policy for keys to the property?
Management keys are tagged with a unique number that has no connection to the property number or address and are permanently stored in a locked safe in our office. To identify which key belongs to which property secure access must be obtained to our property management system. Keys are only removed from the safe for […]
