No – for properties managed through our Full Management – Gold and Platinum services there are no fees or charges during void periods and the services include a weekly visit to the property while empty (re-let only). Still not answered your question? We love questions so fire it at us using the contact details here […]
Category: Property Management
What is your emergency repairs policy?
Under the terms of our Full Management client agreements we have authority to spend up to an agreed limit on repairs (typically £150) without the express consent of the landlord. Where an emergency repair is required, we will act as an agent of necessity. Under law of agency an agent of necessity arises where a […]
My thermostatic radiator valve is stuck how can I free it?
This is usually a simple task instructions for which can be found in this video here If this does not work, please raise a repair request using our online repair request system here Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article […]
There was a problem with the standing order for my rent, how can I pay my rent?
As per the contract (Tenancy Agreement) rents should be paid via Standing Order. If your Standing Order has not been set-up or honoured for any reason you have 3 choices: 1. Make an online bank transfer using the bank details on the partly completed Standing Order Mandate Form provided to you before the Check-In (new […]
Can I release part of a deposit to a tenant during the tenancy?
No – the Tenancy Deposit must be released in full either to the landlord, the tenant or divided between the two. Still not answered your question? We love questions so fire it at us using the contact details here Please rate this article so we know how well it answered your question…
Do I pay my rent by Direct Debit?
No – as per the contract (Tenancy Agreement) rents are paid via Standing Order. A copy of a partly completed Standing Order Mandate Form is provided to you before the Check-In (new tenancy for an existing tenant) or at the Check-In (new tenancy for a new tenant). Still not answered your question? We love questions […]
Should I let my tenant do their own repairs?
No – the decision to allow the tenant to carry out repairs on the property or not will be dependent on a number of factors including the size and complexity of the job. Before making a decision, a landlord should consider the following: if a landlord instructs a tenant to do repairs on their property […]
The tenant wants to keep a pet at the property what do I need to consider?
This article provides general guidance for any type of animal though the relevance will vary on a case by case basis. In 2018 45% of the U.K. population owned a pet and pet owners can make great long-term tenants but before making a decision on whether to allow your tenant keep a pet or not, […]
Can you explain why my electricity bill is high?
Sorry we cannot explain your energy bill which will be a combination of the energy efficiency of your property, the amount of energy consumed and your energy supplier tariff. Energy Efficiency We make available a copy of the Energy Performance Certificate (EPC) on property listings, and at viewings and provide a copy at the start […]
I can’t seem to link to Dropbox
You will need a Dropbox account to join a shared folder (and see the files stored in the folder). If you don’t have a Dropbox account, you can: Create a Dropbox account for free and then accept the invite we have sent you Contact us to request we send/re-send you an invite to join the […]