Why did I receive a gas safety record before receiving a notice requiring possessions?

The Assured Shorthold Tenancy Notices and Prescribed Requirements (England) Regulations 2015 define “prescribed requirements”. A Section 21 notice may be given in relation to a Dwelling-house in England at a time when the landlord is in breach of a prescribed requirement. The prescribed requirements are: the requirement to provide a tenant with an energy performance certificate (EPC) ; and […]

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Why do I need to pay a higher deposit for pets?

If you are paying (or have paid) a Tenancy Deposit of 5 weeks rent, there would be no additional Deposit for the pet. If you are paying (or have paid) a Tenancy Deposit of less than 5 weeks rent, there will be additional Deposit for the pet which will be the difference between the amount […]

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I have a problem with my television reception can you help?

No sorry – The landlord is not responsible for the provision or maintenance of any installation, equipment or service for telephone, broadband or satellite or terrestrial television in the property. Neither the landlord nor his agent have tested any part of any telephone installation or any part of any broadcast receiving installation in the property. […]

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We have bees nesting at our property what should we do?

Responsibility for pests is covered in the Tenant Information Pack issued at the start of the tenancy and in this article Landlord and tenant responsibility for pests – what guidance does the law provide? If having read the above reference you believe this is a landlord responsibility please raise a repair request here British Pest […]

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What are the requirements if I have a pet?

It depends on the type and number of pets. Where consent to keep a pet is given we ask tenants to: I. Provide a pet reference II. Provide information about the care of the pet – routine and Emergency III. Agree to our Pet Policy which is attached to the tenancy agreement (Pet Policy Conditions […]

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How much is the pet deposit?

If you are paying (or have paid) a Tenancy Deposit of 5 weeks rent, there would be no additional Deposit for the pet. If you are paying (or have paid) a Tenancy Deposit of less than 5 weeks rent, there will be additional Deposit for the pet which will be the difference between the amount […]

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What is the ‘balance transfer’ entry shown on my statement?

If you own more than one property we may transfer the balance of funds from one property (in credit) to another property (in debit). E.g. property A has an outstanding balance of -£700 following recent improvement works and we receive rent of £1000 for property B owned by the same owner, so we may ‘balance […]

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Do I need my landlords consent to install a smart meter?

The person named on the energy bill has the right to decide whether or not they install a new power meter. Therefore, a tenant does not need a landlord’s consent if they pay the bill. If the landlord’s name is on the energy bill, the tenant would need to obtain the landlords consent. The tenancy […]

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