Yes – as part of the preparation for the start of a tenancy we visit the property approximately 3 working days before the start of the tenancy. During the visit we check the following:

  • Health and safety hazards
  • Operation of appliances and equipment
  • Operation of alarms
  • Check manufacturer’s instructions for any appliances and equipment left at the property. Electrical equipment must have required documents, instructions and safety information
  • Check keys work and sufficient keys available
  • Gas Safety Record available
  • Receipts or settled invoices for any professional cleaning services available
  • Location of electricity/gas/oil/water meters and isolators
  • Floor plan available
  • Photographs up to date

Things to note about this visit:

  • This visit is not part of the our contract with our clients, its primary purpose is to ensure the Check-In is a great experience for the tenant
  • The visit is not part of the compilation of the Inventory and Schedule of Condition Report which is carried out by the inventory clerk on a separate visit
  • As the visit is not part of our contract we do not arrange this with, or invite, the landlord
  • The visit is not carried out for replacement tenancies, new tenancies involving a previous tenant or properties that are occupied by previous tenant until the day before the start of the new tenancy.

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