The DEALING WITH THE Tenancy Deposit AFTER THE END OF THE TENANCY section of your tenancy agreement covers how we deal with your Deposit.
The clerk will prepare a Check-Out Report which we will review before we pass it to the landlord. We give the landlord 72 hours to review and respond to the report. The landlord will then inform us if they wish to claim compensation for anything raised at the Check-Out. If the landlord wishes to claim compensation, we will contact you immediately with details of what it is the landlord wishes to claim for, and how much. If the landlord does not wish to claim any compensation or does not respond within 72 hours we will release the Deposit in full to the tenant.
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