Yes – for undisputed claims we will:

  • Request a repayment on behalf of the landlord using information provided by the landlord;
  • Inform the landlord if a repayment request is rejected by the tenant (DISPUTED CLAIM)

Any work in support of a deposit dispute or the Single Claim process is chargeable at our hourly rate as published on our website. Work in support of a dispute includes (but is not limited to) time expended on telephone support, responding to e-mail, visits to our office, examining, producing or re-producing evidence, visits to the property, Post Office or solicitors. The landlord is liable for any third party or other costs e.g. Solicitor signing Statutory Declaration or postage for submitting evidence.

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