The procedure rules are defined in the Deposit Protection Service – Custodial Terms and Conditions and both landlords and tenants should in the first instance familiarise themselves with the terms therein.
For Full Management properties, Jungle Property will process the Tenancy Deposit on behalf of the landlord. For Let Only clients Jungle Property will release the Tenancy Deposit on behalf of the landlord free of charge for undisputed claims only. Disputed claims are handled at our prevailing hourly rate.
Further Reading
How to reclaim a Deposit {DPS Guide}
Where can I find information on the dispute resolution service?
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