Will my tenancy be extended beyond the initial period?

There is no guarantee any tenancy on any property will be allowed  to continue beyond the initial period of the tenancy. Approximately 10 weeks before the end of the initial period, the landlord will decide if they prefer to allow the tenancy to continue, grant a new tenancy or terminate the tenancy. If your current […]

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How much deposit did I pay?

There are three places this information can be found: In your tenancy agreement In the Prescribed Information Related to Tenancy Deposits In the e-mail from the Deposit Protection Service (the DPS) confirming your Deposit was protected Still not answered your question? We love questions so fire it at us using the contact details here Please […]

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Can I end my tenancy early?

You cannot end your tenancy within the fixed term without penalty. The Tenancy Agreement you signed is a legally binding contract for a fixed term so you are liable to pay rent for the whole of the term. Tenants needing to end the tenancy before the end of the fixed term may be able to […]

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When will my deposit be returned?

The best case scenario is that the Tenancy Deposit funds will be available in your bank account within 5 calendar days. The actual time taken is dependent on the following factors: Time taken for the landlord/agent to initiate the release of the Deposit (or respond to the tenant’s repayment request) Time taken for landlord/agent and […]

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I have lost my Repayment ID what do I do?

If you have lost your Repayment ID, the lead tenant can request a reminder via SMS – using the registered mobile phone number just text REPAY followed by your Deposit ID and the Deposit amount to 07537 404 808. If the Deposit Protection Service (DPS) cannot send your Repayment ID reminder to your mobile, they […]

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I have just given my notice, what do I need to do next?

8 weeks before the end of your tenancy you will receive an e-mail or letter advising you of the end of tenancy process and all the things you need to do before then. Key things to do are: • Let us know of anything that needs repairing • Re-read the AT THE END OF THE […]

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Do I need to be present for the Check-Out?

Yes – in accordance with the conditions of your Tenancy Agreement you agreed to attend (or an appointed representative attend) the Check-Out to observe the assessment of the state and condition of the property by the landlord or his agent or inventory clerk. If you are unable to be present, you can appoint a representative […]

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