I have lost my Repayment ID what do I do?

If you have lost your Repayment ID, the lead tenant can request a reminder via SMS – using the registered mobile phone number just text REPAY followed by your deposit ID and the deposit amount to 07537 404 808. If the Deposit Protection Service (DPS) cannot send your Repayment ID reminder to your mobile, they […]

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I have just given my notice, what do I need to do next?

8 weeks before the end of your tenancy you will receive an e-mail or letter advising you of the end of tenancy process and all the things you need to do before then. Key things to do are: • Let us know of anything that needs repairing • Re-read the AT THE END OF THE […]

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Do I need to be present for the Check-Out?

Yes – having replaced the landlord’s items in the same areas of the property as at the commencement of the tenancy, tenants agree to co-operate in the checking of any Inventory and Schedule of Condition by meeting the landlord or his agent or inventory clerk at the property at the end of tenancy Check-Out. If […]

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What notice do I need to give to end my tenancy?

The terms relating to the termination of your tenancy are specific to your tenancy and defined in your Tenancy Agreement. At the end of the fixed term (term certain) If you wish to leave at the end of the fixed term, you must notify the landlord or his agent in writing at least one calendar […]

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